Field Service Technician - Saskatoon, Canada - Konica Minolta

Konica Minolta

Verified Company

Saskatoon, Canada

1 week ago

Posted by:

Sophia Lee

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Description

We're looking for a Office Systems Associate to_ _join our team

Open and Honest. Customercentric. Innovative. Passionate. Inclusive & Collaborative. Accountable._

Position Summary
Maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department

What We Offer

A collaborative, transparent, and engaging culture, working with awesome technology
Competitive salary and performancebased variable compensation
Flexible work options
Employee Growth & Development
Tuition Reimbursement Program
Health Benefits Package
Retirement Package
Plenty of vacation and personal days
Diversity and inclusion Program
Employee Discounts
Employee and Family Assistant Program
Global Career Opportunities
Vibrant social crew to organize team events, fundraising, and community initiatives

What you bring to the table:

Maintain and repair MFPs and resolve customer printing issues
Perform onsite service of MFPs
Maintain effective relationships with customers and sales
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies
5% Lead referrals and product promotion to existing customers
95% breakfix and customer support
Understands territory parts budget and inventory control
Must follow the policies and procedures set forth by KMBS
Perform other relevant duties as assigned by management

Skills:

02 years technical/repair of electronics or software equipment
Knowledge of basic Microsoft OS printing and common network concepts
Basic awareness of common solutions
Low to mid end office systems certifications
Basic Color theory
Good verbal and written
Operates independently, requires assistance from time to time
Must be positive, outgoing, selfmotivated and committed to building and maintaining strong customer relations
Travelling within Canada and the US is a requirement
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers' license in good standing
Standby and afterhours work may be required
Training may require afterhours travel and stay overs including weekends
Perform other relevant duties as assigned by management
Required to achieve Associate Level Certification
Travel within assigned territory, some out of territory work
High School or equivalent
CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._

- #KM_