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    Production Print Field Service Technician - Winnipeg, Canada - Konica Minolta

    Konica Minolta
    Konica Minolta Winnipeg, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Overview

    Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you

    Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable

    Responsibilities

    Perform on-site maintenance and repairs for production print equipment.

    Diagnose and resolve technical issues promptly to minimize production downtime.

    Conduct regular inspections and implement preventive maintenance procedures.

    Install, configure, and calibrate production print machinery for optimal performance.

    Collaborate closely with clients, delivering outstanding customer service and support.

    On-site service of MFPs
    Maintain parts and call management as well as accurate records to achieve KPI targets
    Responsible to learn new technologies, maintain accurate records and assist other team members as required
    10% - Lead referrals, assists with customer assessments and solution design
    90% - break-fix and customer support
    Seeks opportunities to improve territory parts budget and inventory control
    Perform other relevant duties as assigned by management

    Qualifications

    Demonstrated experience in servicing and repairing production print machinery.

    Proficient in mechanical and electrical troubleshooting within a production print environment.

    Familiarity with a variety of production print technologies and systems.

    Exceptional communication skills and a strong customer service orientation.

    Ability to work independently and adapt to diverse client environments

    Network Skills:
    Install and troubleshooting of basic printing and scanning solutions.
    Microsoft OS peer to peer and client side of server environments
    Familiar with printing from common business apps

    Solutions Knowledge: Basic understanding of solutions portfolio

    Product Knowledge: Excellent working knowledge and certification of production systems

    Color Skills: Working knowledge of calibration, and RIP configurations

    Communication Skills: Excellent verbal and written and interpersonal
    Mentoring and Instruction: 10% - based on technical expertise
    P re/Post Consulting Ability: Moderate
    Working directions: Requires limited assistance for more difficult problems

    Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
    Travelling within Canada. Candidate must provide & maintain valid travel documents at own
    expense
    Own vehicle and possess valid insurance with appropriate coverage and a valid drivers' license in good standing
    Standby and afterhours work may be required
    Training may require afterhours travel and stay overs including weekends
    Perform other relevant duties as assigned by management.

    #KM

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