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    Director, Project - Toronto, ON, Canada - CIBC

    CIBC
    CIBC Toronto, ON, Canada

    2 weeks ago

    CIBC background
    Full time
    Description
    We're building a relationship-oriented bank for the modern world.

    The Director of ECRM Planning & Governance will be a key leader in developing the overall strategy and ongoing roadmap for the Canadian banking ECRM Salesforce ecosystem that enables us to deliver on our vision, mandate and goals in support of our Canadian Banking Strategy and that supports our key KPIs.

    You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.


    Strategic Design & Planning – Develop and maintain a comprehensive multi-year strategy and roadmap (current + 18 months) for the ECRM Salesforce ecosystem that enables us to deliver on our vision, mandate and goals in support of Canadian Banking Strategic objectives across all lines of business, user groups and channels.

    The strategy will include multiple components including competitive and internal analysis, new emerging industry trends, new and evolving Salesforce capabilities, client needs and regulatory changes, as well as prioritization of investments and establishment of KPIs.

    providing. Salesforce – You have intimate knowledge of Salesforce product suite and the capabilities that exist.

    You will contribute to the creation of the Salesforce strategy, methodology and operating model and will support the ECRM Enablement leadership team with annual planning by providing insights, recommendations and strategic direction based on Salesforce capabilities and CIBC's business needs.


    Business Acumen and Relationship Building - Forge strong relationships with CIBC's various teams, by working with the business and internal partners, owning the planning and communication of new and enhanced capabilities, with a strong understanding of the user needs and experiences across channels.

    You can package key messages for senior executives. You're a self-starter, with the ability to deal with ambiguity and develop processes and governance from the ground up.

    4+ years related strategy and/or Salesforce experience . Expert level of understanding of strategy and planning methodologies and practices

    Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively. Strong business acumen and ability to pick up complex technical concepts easily

    Your critical thinking skills help to inform your decision making.


    We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.


    You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

    Skills Business Objectives, Business Planning, Consulting, Decision Making, Executive Communications, Leadership, People Management, Prioritization, Strategic Planning Initiatives, Teamwork
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