Program Manager, Patient Services - Montreal, Canada - McKesson Europe

Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

Job Summary

The Program Manager, Patient Support Programs is the lead in managing clients and internal stakeholders, ensuring programs are conducted professionally, on schedule, and on budget in accordance with established specifications.

Working with the Clients, the Program Manager will establish best business process for the program by planning, implementing, controlling and evaluating operational and business performance.

This role will enable you to manage a portfolio of Clients varying from small to medium size books of business with McKesson Canada. If you are looking for a challenge to grow your skills, this is what you have been waiting for.

Specific Responsibilities

• Helps identify opportunities for improving operational effectiveness with an emphasis on total customer service and cost control
• Ensures client satisfaction in overall delivery of program requirements by working cross collaboratively with ancillary business units
• Subject matter expert on business processes, workflow, productivity, quality and program structure
• Ensures high level of customer responsiveness with proactivity in addressing and solving issues
• Participates in strategic customer meetings and other business review meetings to ensure understanding of customers' short and long term strategies
• Continuous monitoring of the KPIs/SLAs and AR to ensure that programs service levels are maintained
• Develop customer management objectives and represent customer needs in collaboration with internal stakeholders
• Prepares monthly revenue forms, customer billings and financial management reports
• Prepares and maintains electronic program binders and ensures that program documentation is up to date.
• Identifies business development or expanded service opportunities within existing client base, and works with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade shows and other networking activities as required
• Responsible for building a team environment and provide coaching and documented performance management
• Lead strategies for employee engagement, wellness and increased productivity
• Ensures all training both corporate and program/project specific are up to date and complying with QMS requirements
• Assist the Quality management team with audit activities as needed
• Participates in implementation and support of quality initiatives as it relates to the program
• Other duties as required

Minimum Qualifications

• Post Secondary education, Undergraduate in business or healthcare
• Minimum of 5 + years of experience in program or case management
• Minimum of 5 years working in the healthcare industry
• Minimum 1-2 years in a management role

Key Competencies

• Previous client management experience will be considered an asset
• Proven leadership and ability to motivate, influence and coach others.
• Effective negotiation skills
• Bilingualism (English/French) would be considered an asset
• Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders
• Excellent interpersonal skills
• Data and analytics management
• P & L management
• Key Account Management
• Exposure to Business development
• Delegation (program dependent)
• Change Management
• Effective prioritization
• Forecasting
• Negotiating (persuasion and influence)

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.