Assistant Service Manager - Mississauga, Canada - Tabangi Auto Group

Tabangi Auto Group
Tabangi Auto Group
Verified Company
Mississauga, Canada

1 day ago

Sophia Lee

Posted by:

Sophia Lee

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Description
Tabangi Auto Group is seeking a motivated, passionate, and detail-oriented individual to join our fast-growing service team.

You will have the opportunity to work alongside our talented technical and front-office staff to deliver a customer service experience that is unmatched industry-wide.


Your roles and responsibilities will include:

Technical Skills:

  • Ability to communicate effectively (Ability to read, write, & speak English fluently)
  • Computer knowledge (Microsoft Windows & Office, Google suite)
  • Utilize management system parts matrix
  • Achieve targeted margins on revenue categories
  • Basic knowledge of vehicle
  • Understand gross profit / gross margin markup

Responsibilities:


  • Greeting clients, assessing their needs, and providing recommendations based on the maintenance schedule
  • Managing each client interaction from start to finish
  • Coaching, training and supporting the Service and Parts Advisor team
  • Maintain a high Customer Service Experience
  • Opening and Closing duties as necessary
  • Ordering parts and managing parts inventory
  • Submit warranty claims and easy pay solutions for clients
  • Handle escalated customer complaints
  • Review service history and completed repairs; recommend service;
  • Communicate to the technician detailed information regarding vehicle issue
  • Collects payments
  • Closes repair orders in a timely manner
  • Review finished repair order for proper completion, pricing accuracy, and legibility
  • Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy
  • Maintains open communications with technical staff regarding job status changes
  • Promotes cooperation and teamwork among technicians and support staff and assists Service Advisors when needed
  • Maintains composure and courtesy in dealing with customers and fellow employees
  • Cooperate with all other dealership personnel necessary to guarantee quality service
  • Develop and execute effective marketing campaigns
  • All other duties and responsibilities related to the Assistant Service Manager position

Technician management:

  • Ensure inspections have been completed on every vehicle
  • Effectively collect and communicate necessary information and concerns from client to technician & technician to client
  • Works closely with the automotive technician and client to inform, educate, and advise on technical issues that need to be addressed on the maintenance and repair of their vehicle
  • Ensure sold times are listed for each service line before technician proceeds with work

Client management:

  • Book appropriate customer appointment times
  • Ensure client's primary concern is communicated to technician
  • Keep client informed of vehicle service progress in a timely fashion
  • Responsible to have knowledge and understanding of the features & benefits of the products and services available to clients
  • Ensure walk around visual inspection is performed on the vehicle at arrival time

Teamwork:

  • Ability to work well independently and as part of a team


  • Conflict Resolution Skills

  • Is able to handle stressful situations when required
  • Adhere to shop safety standards, taking all possible precautions to insure the safety and health of self and others through maintaining a safe work environment
  • Displays flexibility, creativity, and an enthusiastic attitude towards team environment
  • Develop & maintain positive / professional relationships with suppliers
  • Attend and participate in shop meetings

Respect:

  • Displays integrity and trustworthiness
  • Treats others honestly and respectfully
  • Approaches others with courtesy
  • Promotes equality and fairness
  • Maintain office equipment and property
  • Promptly Assist Clients

Professional Conduct:

  • Maintain prompt, professional, & effective communication in every aspect of business
  • Expect, attend, & appreciate all forms of pertinent training
  • Committed to professionalism and top performance in the automotive industry
  • Meet professional appearance standards
  • Demonstrates positive attitude & self motivation
  • Able to perform multiple tasks with low levels of apparent stress
  • Able to perform multiple tasks with confidence, accuracy & effectiveness
  • Resourceful in enhancing skills and abilities
  • Possess strong interpersonal and adaptable skills
  • Ability to work with mínimal or no supervision

The Perks
-
New state-of-the-art facility opened in 2020:


  • Efficiently run shop environment / dispatch system:
-
Great shop chemistry and team dynamic:


  • Educational training through Napa's online program:
-
Benefit package including health & dental:


  • Advancement opportunities within the department:
-
Industry leading automotive software:

-
Company and social club sponsored events including BBQs, staff lunches, holiday parties and more (we like to have fun)

Salary:
From $70,000.00 per year


Benefits:


  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
Sch
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