Service à La Clientèle - Montréal, Canada - Lamour Hosiery

Lamour Hosiery

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us
Family-owned and operated since 1953, Lamour Inc. has earned its reputation as the "Best in Class" choice for socks, performance wear, hosiery and intimates.

In fact, we are among the top 5 global players in base layer active wear, the #1 global seamless manufacturer, & one of Canada's leading sock manufacturers.

As a one-stop shop, we work innovatively and passionately to deliver outstanding quality and value to a diversified international customer base.

It is our focus on performance fabric technology and product innovation, investment in manufacturing excellence, speed to market, and supply chain execution that allows us to build meaning, strong, and long-lasting retail partnerships across multiple trade channels.

Job Scope
This role is within the Digital department, and across multiple ecommerce brands. A high level of support is needed to ensure a quality customer experience.

Reporting directly to the Customer Experience Manager, this role requires a dynamic individual that is dedicated to going above and beyond for customers and their online journey.

Overall Responsibilities

Respond to customer inquiries and complaints in a timely, efficient, and professional manner
Knowledge and experience working in order support or with Ecommerce environments
Responding to product and site reviews
Ability to engage and build trust with customer
Contribute to converting sales leads
Provide customer feedback and contribute to customer facing policy
Processing claims for lost packages
Effective and timely communication with customers
Exceed targets on CSAT and resolution time
Contributes to LTV of the customer journey
Ability to maintain healthy sales conversion

Job Requirements