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Pointe-Claire

    Customer Service Coordinator - Pointe-Claire, Canada - Randstad Canada

    Randstad Canada
    Randstad Canada Pointe-Claire, Canada

    2 weeks ago

    Randstad Canada background
    Permanent
    Description
    We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team.

    The Customer Service Coordinator will play a crucial role in ensuring a positive experience for our clients by providing outstanding customer service and support.


    Position:
    Account Manager

    Salary: 45K to 50K / year

    Schedule:
    Monday to Friday (weekday schedule) in office

    Location:
    Pointe-Claire

    Advantages

    • Competitive salary
    • Free parking
    • Ability to work from the branch
    • Full benefits
    • Vacation time in your first year
    • Be part of a stable and growing company
    • Activities paid by the company (BBQ, Pizza)
    • Serve a nice B2B clientele
    • Have a dynamic and friendly team
    • 5 minutes drive from a shopping center, grocery store and restaurants
    • Have discounts on all products
    Responsibilities

    • Ensure that a large flow of incoming calls from different dealerships in Canada is answered
    • Be in charge of providing answers to members' questions
    • Accompany members in their use of the service and find the right products for their needs
    • Create quotes on demand
    • Establish the link between members and suppliers
    • Evaluate possible business opportunities
    • Work closely with the manager and team members
    • Other related customer service tasks
    Qualifications
    Proven experience in customer service or related roles, preferably in a B2B environment.

    Excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and internal stakeholders.

    Strong problem-solving skills and the ability to handle customer complaints and inquiries with empathy and professionalism.

    Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.

    Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

    Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.

    Flexibility to adapt to changing priorities and customer needs.

    Bilingual proficiency in English and French

    Summary
    Why Randstad?

    There are lots of great jobs, incredible companies, and great bosses.
    At Randstad, we are here to help you find the right combination for you.

    If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at / /


    Add us on LinkedIn:
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    For a complete list of all available jobs by division, visit

    good to know you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

    As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

    In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

    We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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