Jobs
>
Surrey

    Service Coordinator - Surrey, Canada - Ainsworth

    Ainsworth
    Ainsworth Surrey, Canada

    6 days ago

    Default job background
    Description

    Description

    Position at Ainsworth

    If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today

    Position Summary:

    The CSR/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Dispatcher will troubleshoot to identify the cause of the customer's concern, and if possible, provide technical support. In the event that the Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

    Key Responsibilities:

  • Assist clients with technical support when possible.
  • Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
  • Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
  • Provide assistance to field personnel if needed.
  • Interface with customers and other departments as necessary to ensure successful completion of service.
  • Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise.
  • Handle customer service requests using strong interpersonal skills and a customer focus.
  • Collect field service timecards and completed work order sheets, ensuring tech accuracy of completed notes and recommendations.
  • Act as Ainsworth's customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
  • Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
  • Provide quotation support to field service technicians as required. Assist in the preparation of service quotes to customers, including contacting vendors to establish price and availability of replacement parts and/or repair items.
  • Champions a high performance leading to enhanced customer interface satisfaction.
  • Adhere to all company policies and procedures.
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
  • Adhere to the Company's Quality System operating procedures.
  • Perform other duties as assigned by Management.
  • Provides support and backup for other administrative/inside sales duties as requested.
  • Knowledge of basic HVAC repair estimates is an asset.

    • Education and Experience

  • 3-5 years of experience as a Dispatcher is required.
  • Experience with national accounts is an asset
  • Data Entry to Customer Web Portals
  • Ability to follow and perform to customer guidelines
  • Management of trades and subs to DNE guidelines
  • Excellent customer service skills.
  • Excellent verbal and written communication skills
  • Attention to detail and multi -tasking
  • Proficiency with MS Office applications; Excel is essential.
  • Ability to exercise independent judgment and take initiative.
  • Ability to work effectively under pressure.
  • Graduate from a career college an asset.
  • Demonstrated coordination, organizational, and interpersonal skills.
  • Laura Canada

    Service Coordinator

    4 days ago

    Laura Canada Delta, Canada

    Company Description · Laura Canada est une entreprise familiale iconique et innovatrice qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qual ...

  • Dogwood Ltd

    Service Coordinator

    9 hours ago

    Dogwood Ltd Surrey, Canada

    Dogwood Ltd. in Surrey, BC has an opening for a **Service Coordinator**. · We provide commercial renovations, tenant improvements and facility maintenance to renowned commercial clients / businesses in the essential services sector. · The Service Coordinator performs a variety of ...

  • Ocean Park Mechanical

    Service Coordinator

    2 days ago

    Ocean Park Mechanical Surrey, Canada

    Ocean Park Mechanical (OPM) is one of the premier design-build mechanical contractors of Western USA and Western Canada, with operations in Washington, Oregon, California, and British Columbia. Specializing in value added engineering and design-build projects, our goal is always ...

  • First Truck Centre

    Service Coordinator

    6 days ago

    First Truck Centre Surrey, Canada

    Position: Service Coordinator · Position Type: Full time · Location: Surrey, BC · Work Schedule: Monday to Friday · Hours of work: 8:00am - 4:30 pm · Closing Date: March 24, 2023, at 4:00 pm PT · **What You're Passionate About**: · You have a passion for maximizing efficiency in ...

  • First Truck Centre

    Service Coordinator

    1 day ago

    First Truck Centre Surrey, Canada

    Position: Service Coordinator · Position Type: Full time · Location: Surrey, BC · Work Schedule: Monday · - Friday, 8:00 am · - 4:30 pm · Closing Date: August 24, 2023, at 4:00 pm PT · **Position Overview** · With 12 branches spread across Alberta and British Columbia, we have be ...

  • WorkSafeBC

    Service Coordinator

    4 days ago

    WorkSafeBC Surrey, Canada

    Job requisition number · 037745 · Job location · - Abbotsford · - Richmond · - Surrey · Full-time / part-time · Full-time · Salary · $30.32/Hourly · Posting period · From 03/20/2023 to 03/24/2023 · Overview · We're looking for experienced **Service Coordinators** to provide a ran ...

  • SMS Equipment Inc.

    Service Coordinator

    9 hours ago

    SMS Equipment Inc. Surrey, Canada

    At **SMS Equipment**, our **Service Coordinators** provide administrative support services as they relate to parts and service work orders. This role will allow the incumbent to get to know our customers through regular interaction, exercise good judgement and develop an excellen ...

  • Ainsworth

    Service Coordinator

    3 days ago

    Ainsworth Surrey, Canada

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today** · **Position Summary**: · The CSR/Dispatcher is ...

  • Western Pacific Crane & Equipment Canada

    Coordinator, Service

    9 hours ago

    Western Pacific Crane & Equipment Canada Surrey, Canada

    **Job Purpose**: · Administrative position that focuses on labor allocation and ensuring work orders are correct - both in Company's internal systems and in customer systems. This position coordinates, monitors and improves field service activities for WPCE. Ensure services are e ...

  • Ainsworth

    Service Coordinator

    1 week ago

    Ainsworth Surrey, Canada

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today** · **Position Summary**: · The C ...

  • Fraser Health

    Coordinator, Housekeeping Services

    1 week ago

    Fraser Health Surrey, Canada

    Why Fraser Health?: · Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered ...

  • Surrey Libraries

    Administrative Services Coordinator

    1 week ago

    Surrey Libraries Surrey, Canada

    **Administrative Services Coordinator**: · **Overview** · There is an opening for the position of **Administrative Services Coordinator **at Library Administration. This is a full-time (35 hours per week) position, performing a variety of administrative duties. Although the respo ...

  • Dogwood Ltd

    Service Coordinator/dispatcher

    1 day ago

    Dogwood Ltd Surrey, Canada

    Dogwood Ltd. is looking for a **Service** **Coordinator/Dispatcher **to join our team in Surrey, BC to coordinate and dispatch our in-house technicians and subcontractors in BC. · We work on commercial renovations, tenant improvements and facility maintenance for renowned busines ...

  • Advance Wire Products Ltd

    Customer Service Coordinator

    9 hours ago

    Advance Wire Products Ltd Surrey, Canada

    Advance Wire Products Ltd. (AWP) is North America's leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service Coordinator** to join ou ...

  • Fraser Health

    Coordinator, Housekeeping Services

    2 days ago

    Fraser Health Surrey, Canada

    Salary range: The salary range for this position is CAD $ $48.38 / hour Why Fraser Health?: · Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the C ...

  • Fraser Health

    Coordinator, Housekeeping Services

    5 days ago

    Fraser Health Surrey, Canada

    Why Fraser Health?: · Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered ...

  • ACTIVE ELECTRONIC MANUFACTURING INC.

    Administrative Services Coordinator

    1 week ago

    ACTIVE ELECTRONIC MANUFACTURING INC. Surrey, Canada

    Education: Bachelor's degree · - Experience: 2 years to less than 3 years · **Tasks**: · - Review, evaluate and implement new administrative procedures · - Establish work priorities and ensure procedures are followed and deadlines are met · - Carry out administrative activities o ...

  • Fraser Health

    Coordinator, Housekeeping Services

    1 week ago

    Fraser Health Surrey, Canada

    Salary range: The salary range for this position is CAD $ $49.83 / hour Why Fraser Health?: · Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of t ...

  • Fraser Health

    Coordinator, Morgue Services

    2 days ago

    Fraser Health Surrey, Canada

    Why Fraser Health?: · Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered ...

  • Jonker Honda

    Service Appointment Coordinator

    1 week ago

    Jonker Honda Surrey, Canada

    **Jonker Honda is looking for a Service Appointment Coordinator to work Saturdays 8:00am - 4:30pm with the possibility of additional weekdays on an as needed basis.**: · **This position requires the following**: · - Excellent communication skills (verbal and written) · - A good c ...