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    Agent(e) technique - Markham, ON, Canada - Avispl

    Avispl
    Avispl Markham, ON, Canada

    2 weeks ago

    Default job background
    Description

    AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.

    Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.

    The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.


    End User/White Glove Support:

    Scheduled in-room meeting support for special events or end users requiring audio-visual operator support prior to and during the meetings.

    Assist the client with Concierge services (Large scale user training, Livestream Events, Encore, etc.)

    End User Support/Incident Management:
    Direct in-room support in response to user reported incidents, as well as escalation management to the client, or AVI-SPL's Subject Matter Experts


    End User Support/Training:
    Promote adoption of the client's meeting room services to the end user community
    Scheduled full system checks and hardware service with the support of AVI SPL technical resources.

    System Maintenance/Problem Management:
    Repair and restoration of audio-visual systems following a failure with the support of AVI SPL technical resources.

    Inventory Management:

    Management of the spare equipment and consumables inventory, and other assets directly related to the delivery of these services.

    Meeting Room Assessments (MRA): Working with the AVI SPL commissioning specialist and other technical resources, test meeting room functionality and identify any shortcomings to the design standard.

    Work hours may vary based on client requirements and may include travel to various locations in support of the account.

    This position will work on customer sites and may deal with a construction site type of work environment.
    Microsoft Teams, Zoom or Cisco Webex, etc.
    Understanding of fundamental network infrastructure technologies
    Functional experience and understanding of Microsoft Office 365
    Understanding and familiarity of basic signal flow for audio, video and control technologies
    Minimum of 1 – 3 years of high touch end user support, rental/staging experience or audiovisual integration experience
    Formal education in electronics or related field preferred

    Microsoft 365 Certified:

    Microsoft 365 Certified:
    Microsoft Azure or Office 365
    CompTIA, CCNA or equivalent
    AMX Intro to Networking for AV Professionals
    Crestron Professional Installation
    AVIXA Quick Start to the Audio-Visual Industry

    Collaboration and networking certifications:

    Audio Visual certifications:
    World class tools to help you succeed in your career with AVI SPL
    Training and professional development opportunities
    On-site training and other learning opportunities
    Paid holidays, stat days and flex days
    Medical benefits, including vision, health, dental and RRSP matching

    In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.

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