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    Audio Visual Technical Supervisor - Vancouver, Canada - Encore Canada

    Encore Canada
    Encore Canada Vancouver, Canada

    5 days ago

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    Description

    Position Overview

    The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Operations Manager.

    Key Job Responsibilities

    Equipment Operation

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.

    • Customer Service

  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.

    • Training/Staff Development

  • Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
  • Serves as a mentor for new hires.
  • Models and reinforces a positive working environment centered around company values.

    • Operations Management

  • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
  • Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
  • Ensures the equipment sheets are updated and properly completed.
  • Works with team to establish coordinated communications for the management of events.
  • Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

    • Equipment Maintenance

  • Performs preventative maintenance on equipment to keep it presentable and in good working condition.
  • Leads the team in proper security, storage, transportation, and maintenance of equipment.
  • Participates in physical inventory count processes as requested.

    • Job Qualifications

  • Bachelor's degree is preferred.
  • ENCORE Technical Level 3 Certification is required. New ENCORE team members must be certified by their location within 30 days.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 year of audio visual experience is required.
  • Knowledge of technical theory.
  • Advanced problem solving skills.
  • Experience leading workflow and team members.
  • A valid driver's license is required for team members in positions that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.


    • Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Directs Work
  • Decision Quality
  • Manages Conflict
  • Develops Talent
  • Courage

    • Physical Requirements

    Physical Requirements

    Hours Per Day

    Lifting Requirements

    Frequency

    Sitting

    2-3 hours

    Lifting lbs*

    Continuously

    Standing

    4-5 hours

    Lifting 16 – 50 lbs*

    Frequently

    Walking

    4-5 hours

    Lifting lbs (2+ persons)

    Occasionally

    Stooping

    2-3 hours

    Lifting Over 100 lbs (2+ persons)

    Occasionally

    Crawling

    2-3 hours

    Kneeling

    2-3 hours

    Carrying Requirements

    Frequency

    Bending

    2-3 hours

    Carrying lbs*

    Continuously

    Reaching (above your head)

    2-3 hours

    Carrying 16 – 50 lbs*

    Frequently

    Climbing

    0-1 hours

    Carrying lbs (2+ persons)

    Occasionally

    Grasping

    4-5 hours

    Carrying Over 100 lbs

    Never

    Auditory/Visual Requirements

    Frequency

    Pushing/Pulling Requirements

    Frequency

    Close Vision

    Continuously

    Pushing/Pulling lbs*

    Continuously

    Distance Vision

    Continuously

    Pushing/Pulling 16 – 50 lbs*

    Frequently

    Color Vision

    Frequently

    Pushing/Pulling lbs*

    Frequently

    Peripheral Vision

    Occasionally

    Pushing/Pulling Over 100 lbs

    Occasionally

    Depth Perception

    Frequently

    *Identifies the physical requirements that team members perform without assistance.

    Hearing

    Continuously

    Work Environment

    Hotel

    Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

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