Jobs
>
St. John's

    Technology Analyst II - Saint John, Canada - TELUS

    TELUS
    TELUS Saint John, Canada

    2 weeks ago

    Telus background
    Full time
    Description

    Description

    Join our team

    We work with the best of the best in the industry, with a focus on providing solutions that transform the way that businesses, people and things connect to one another. To achieve this, we use a world-class approach that puts our customers first and integrates solutions, processes and expertise from all sectors.

    We are a leader in the Canadian Internet of Things marketplace. We draw on our expertise and deep understanding of this area to achieve exceptional results for our customers and the communities we live in. Driven by the diversity and unique strengths of our partners and acquisitions, we are expanding our leadership in the industry by offering powerful and integrated connectivity solutions to our customers and the Canadian public, all through the world's fastest network.

    Here's what you will do

    As a member of our extraordinary Advanced Fleet Solutions team, you will work with partners and teams responsible for driving the growth of TELUS transport solutions in the marketplace. You will provide superior technical support and care services to our customers utilizing the Skyhawk and FOCUS optimization Telematics solutions. You will liaise with customers by telephone, email, and remote utilities to resolve issues in accordance to service level agreements. You will triage and prioritize tickets and escalate accordingly. You will frequently collaborate with the product teams and project managers to resolve issues. You will leverage your technical acumen, creative problem-solving, collaborating and interpersonal skills to take on a broad array of challenges and deliver operational and customer service excellence.

    We are actively seeking a Technical Analyst II to join our team on a full-time basis to support our client base.

  • Telephone, email and remote support for customers for all AFS products
  • Provide guidance during equipment installation and commissioning
  • Maintain accurate records of customer information in ticket system to track customer history and report reoccurring problems
  • Take lead role in diagnosing and resolving issues of a technical nature; working with staff, clients and vendors as appropriate
  • Contribute to new product development and QA testing
  • Assist with development of product documentation and training materials, train customers on software and hardware via webinars
  • The work schedule will consist of 8-hour shifts scheduled between 7 am and 7 pm, Monday to Friday.
  • Participate in after-hours on-call rotation

    • Qualifications

    What you bring

    Please note that candidates' level of English and French will be assessed at the interview, as fluency in both languages is required for this position. *

  • Bilingual (English/French)
  • Post-secondary technical diploma/certification
  • Background in IT/Networking
  • Knowledge of basic electrical systems
  • Ability to work equally well independently and within a team environment
  • Analytical approach to resolving issues
  • Excellent communication skills, with ability to relay technical information to a non-technical audience
  • Comfortable with public speaking and writing
  • Strong networking and interpersonal skills, highly customer-focused and be able to lead conference calls with authority
  • Demonstrated ability to provide Incident Management support and resolution in a timely manner
  • Proficient skills in Microsoft Office suite (Excel, Access, Word, and PowerPoint), along with Google suite (Drive, Docs and Chat)


    • Great-to-haves

  • Experience with software development
  • Basic understanding of cellular and/or satellite communications
  • Prior use of service desk/trouble ticket management software
  • Familiarity with data acquisition systems
  • Undergraduate degree (Applied Science, Computer Science, IT and Networking)
  • Background and/or past work experience in telecommunications, data centre, network, corporate security, or systems operations areas will be beneficial during the recovery of an incident
  • Experience using analytic and reporting tools ( Jira, confluence etc.) and the ability to understand complex data as well as providing meaningful insight to others
  • Commended for your self-motivation, decision-making and conflict management skills
  • Distinguished for your exceptional written and verbal communication skills along with an ability to work under minimal supervision
  • Cooke Inc.

    IT Technology Business Analyst

    2 weeks ago

    Cooke Inc. Saint John, Canada Full time

    Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute ...

  • 09 Irving Oil Limited

    Technology Analyst, New Graduate Rotational Program

    5 days ago

    09 Irving Oil Limited Saint John, Canada Full time

    Are you a recent graduate looking to start your career? Our rotational program provides you with a clear path as you transition from university to building your career. You'll have the opportunity to experience various roles in your first three years with us, allowing you time to ...

  • Irving Oil

    Technology Analyst, New Graduate Rotational Program

    2 weeks ago

    Irving Oil Saint John, Canada Full time

    Are you a recent graduate looking to start your career? Our rotational program provides you with a clear path as you transition from university to building your career. You'll have the opportunity to experience various roles in your first three years with us, allowing you time to ...

  • Cooke Aquaculture Inc.

    IT Security Business Analyst

    1 week ago

    Cooke Aquaculture Inc. Saint John, Canada

    As a global seafood company, Cooke has operations in North America, Europe, South America, and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribut ...

  • GoSecure

    Security Analyst

    1 week ago

    GoSecure Saint John, Canada

    **Summary** · The Security Analyst specialist is a member of GoSecure's MSD Services team. He provide technical consulting service in network security, such as Firewall technology, Antispam or EDR. Also provides expertise in security operations and technical support to various cu ...

  • People Stuff

    Women in Resource Development Corporation

    1 week ago

    People Stuff St. John's, Canada

    **Women in Resource Development Corporation - Research Analyst** · Women in Resource Development Corporation (WRDC) is hiring a **Research Analyst **to join their growing team in making a difference. WRDC helps women throughout Newfoundland and Labrador prepare for and achieve me ...

  • Irving Oil

    IT Solutions Analyst

    1 week ago

    Irving Oil Saint John, Canada

    The IT Solutions Analyst III ensures that IT solutions are consistently implemented and fully supported for our business stakeholders. These solutions are designed to be reliable and meet business requirements. This role is responsible for understanding business requirements, pre ...

  • Newfoundland Labrador Liquor Corporation

    Security Analyst

    6 days ago

    Newfoundland Labrador Liquor Corporation St. John's, Canada

    Security Analyst · Permanent Position · Information Technology · Competition No. C SA (I & E) · Reporting to the IT Manager, Infrastructure and Security, this position is responsible for the following: · - Monitors alerting from Manage Detect and Response (MDR) and Security Infor ...

  • JDI IT

    Business Analyst Student

    6 days ago

    JDI IT Saint John, Canada

    **Business Analyst Student - Fall 2024** · Location: Saint John, Moncton · Are you looking for a job which enables you to work with a team of industry-leading professionals? · Do you want to gain hands-on experience that could lead to full-time employment upon graduation? · Does ...

  • Irving Oil

    Summer Student

    1 week ago

    Irving Oil Saint John, Canada

    As a Cyber Security Analyst · What We Offer: · - Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café- · - Hybrid Work Model - Allows for a blend of in-office and work-from-home days- · - Competitive Compensatio ...

  • Transportation and Logistics Divisional Services

    Finance & Accounting Analyst

    3 weeks ago

    Transportation and Logistics Divisional Services Saint John, Canada

    **Finance & Accounting Analyst** · We are growing our businesses, transforming our operations, maximizing our results, and energizing our employees through investment and progressive technology that is making a difference. We value people and teamwork, and we seek and develop the ...

  • Mariner Innovations

    Data Analyst

    1 week ago

    Mariner Innovations Saint John, Canada

    **WHO WE ARE**: · Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. · Our purpose has always been to be a great, everlasting technology company for thos ...

  • Carnegie Learning Zorbit's

    QA Analyst

    1 week ago

    Carnegie Learning Zorbit's St. John's, Canada

    **WHO ARE WE?** · Join us to make a difference for the next generation. At the intersection of education, technology, and play, our SaaS platform, Zorbit's Math, brings powerful learning and lots of smiles to classrooms by combining learning science, analytics, and play. · We are ...

  • OSCO Group Services Limited

    Network Analyst

    1 week ago

    OSCO Group Services Limited Saint John, Canada

    **About Us - Ocean Capital Group** · The Ocean Capital Group has five separate business lines with multiple companies providing goods and services in Broadcasting, Commercial Real Estate, Construction, Industrial Distribution and Petroleum Services. This diverse group of companie ...

  • Synoptek

    Compliance and Security Governance Analyst Ii

    5 days ago

    Synoptek Saint John, Canada

    Overview: · **Synoptek** · We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to h ...

  • Newfoundland and Labrador Centre for Health Information

    Service Desk Analyst

    5 days ago

    Newfoundland and Labrador Centre for Health Information St. John's, Canada

    **Service Desk Analyst** · **Permanent, Full-time** · Location: Newfoundland and Labrador · Salary Scale: CG-29 ($47,356.80-$52,591.80) · Closing Date: March 2nd, 2023 · **About Us** · At the Newfoundland and Labrador Centre for Health Information (the Centre) we provide quality ...

  • Irving Oil

    Machinery Analysis Technician

    10 hours ago

    Irving Oil Saint John, Canada

    Job Title · Machinery Analysis Technician · Who are we? · Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we f ...

  • Digital Health Division, NLHS

    Security Analyst Ii

    1 day ago

    Digital Health Division, NLHS St. John's, Canada

    **Security Analyst II** · **Permanent; Full-Time** · Location: Newfoundland and Labrador · Salary Scale: CG-42 ($73, $86,504.60) · Closing Date: August 28, 2023 · **About Us** · As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality ...

  • Irving Business Services

    Finance Quality

    4 days ago

    Irving Business Services Saint John, Canada

    **Finance Shared Services Quality & Assurance Analyst Student** **Opportunities** · **Fall 2024 Co-Op Work Term** · We are currently seeking **_two (2) students_** to join our Finance Shared Services Team in **Saint John, New Brunswick**, for the **Fall 2024 Co-op Work Term (Sept ...

  • PS DEFENSE CORPORATION

    Technical Support Specialist

    1 day ago

    PS DEFENSE CORPORATION St. John's, Canada

    Durée de l'emploi: Permanent · - Langue de travail: Anglais · - Heures de travail: 35 to 40 hours per week · - Education: · - Expérience: · **Education**: · - Secondary (high) school graduation certificate · - or equivalent experience · **Tasks**: · - Respond to users experiencin ...