13063-settlement Services Program Manager - Surrey, Canada - S.U.C.C.E.S.S.

S.U.C.C.E.S.S.

Verified Company

Surrey, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks.

Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division:
Settlement and Family Services

Program:
Immigrant Settlement & Integration Program (ISIP)

Number of
Positions: 1

Reports To:
Regional Manager

Employment Type:
Temporary Full-Time (27 May March 2025)

Job Summary:

Key Duties and Responsibilities:

Develops and implements newcomer settlement service plans with settlement program staff at regional/site levels to ensure effective settlement and service delivery
Delivers direct settlement services inperson, by phone, online, or by outreach in the service streams of Needs & Assets Assessments & Referrals (NAAR), Information & Orientation, Employment Related Services, and Community Connections
Provides service orientation to new program staff
Supports the ongoing monitoring and coaching to all program staff to ensure effective service implementation that leads to quality employment and settlement outcomes for clients
Remains uptodate with changes affecting the program (e.g. community and government services, policies and procedures), and disseminates updated information to staff in ensuring that clients are provided with the most uptodate settlement information
Builds relationships with local settlement organizations, school districts, and community partners to provide networking and employment opportunities for newcomers
Organizes and delivers workshops, orientations, support groups, and other program activities within the region in the service streams of Needs & Assets Assessments & Referrals, Information & Orientation, Employment Related Services, and Community Connections for various client groups (e.g., refugee, families, women, youth, skilled workers, etc.) in collaboration with other program staff
Liaises with community service providers, government, and other organizations in the region to develop local active referral networks for clients
Resolves disputes or complaints from clients or settlement staff and escalates the issue when necessary
Develops and implements service plans to respond to emergency community crisis, challenges, and needs that impact clients across the region
Performs other related duties as assigned by the Regional Manager

Education, Training and Experience:

Bachelor's Degree in Social or Human Sciences
Minimum of 2 years' experience in working with immigrants, livein caregivers and refugees
Minimum of 2 years' working experience with a diverse clientele and immigrant related services
Experience in building partnerships with employers, agencies, and other stakeholders
Experience in conducting workshops and events
Experience with oneonone settlement service delivery
Knowledge of current settlement information and resources for newcomers
Knowledge of the local geographic area

Job Skills and Abilities:

Excellent written and oral communication skills
Excellent interpersonal and intercultural communication skills
Ability to work independently and as part of a team
Second language knowledge is an asset
Excellent program and people coordination skills
Excellent resource, time management and organizational skills
Excellent attention to detail and commitment to service delivery excellence
Excellent group facilitation skills
Ability to work with individuals and communities facing cultural adjustment challenges
Ability to design, promote, deliver and facilitate orientation and education workshops

Additional information:

Criminal Record Check required
Able to work evenings and weekends as required

About S

UCCESS:
S.U.C.C.E.S.S.

is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S.

has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad.

We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences.

We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.