Jobs
>
Calgary

    Client Services Officer - Calgary, Canada - BMO

    BMO
    BMO Calgary, Canada

    2 weeks ago

    BMO background
    Description
    Application Deadline:

    04/28/2024

    Address:
    350 7th Ave SW

    Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.
    • Demonstrates an in-depth understanding of product and service, by providing needed information or directing clients to the appropriate source.
    • Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
    • Gathers and formats data into regular and ad-hoc reports, and dashboards.
    • Explores and identifies enhancements and cross-sell opportunities and bringing these opportunities to the appropriate line of business contact.
    • Actively listens to clients' concerns and diagnoses clients' service needs.
    • Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.
    • Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
    • Accurately documents client requests using the group's tracking systems.
    • Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
    • Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
    • Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
    • Supports the development of tailored messaging, which may include writing, editing and distributing communications.
    • Tracks collection of client service fees
    • Collaborates with internal and external stakeholders in order to deliver on business objectives.
    • Executes work to deliver timely, accurate, and efficient service.
    • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
    • Analyzes issues and determines next steps.
    • Broader work or accountabilities may be assigned as needed.

      Qualifications:
    • Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
    • If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
    • Specialized knowledge.
    • Verbal & written communication skills - Good.
    • Organization skills - Good.
    • Collaboration & team skills - Good.
    • Analytical and problem solving skills - Good.
    Grade:
    4
    Job Category:
    Individual Contributor / Collaborateur
    We're here to help

    At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

    As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

    BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
  • Gowling WLG

    Office Services

    2 weeks ago

    Gowling WLG Calgary, Canada

    **ABOUT GOWLING WLG** · At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, ...

  • Scotiabank

    Service Support Officer

    1 week ago

    Scotiabank Calgary, Canada

    Requisition ID: 168793 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Job Purpose**: · The Client Service Officer is responsible for contributing to the Private Banking unit's overall success by providing superior serv ...

  • Curron Towing Ltd o/a AAA Towing Ltd

    Office Service Administrator

    1 week ago

    Curron Towing Ltd o/a AAA Towing Ltd Calgary, Canada

    AAA Towing is currently seeking a full-time Office Service Administrator to join our team and support our growing fleet. We are looking for an organized and detail-oriented individual with excellent communication and computer skills. Mechanical knowledge would be a great asset fo ...

  • The Mustard Seed Society

    Community Services Officer

    2 weeks ago

    The Mustard Seed Society Calgary, Canada

    The Mustard Seed is seeking a Community Services Officer - Social Services who will contribute to the work of the Community Impact Centres through relationship building, program development, and community engagement. The Community Services Officer - Social Services will be primar ...

  • Plains All American Pipeline

    Administrator, Office Services

    3 weeks ago

    Plains All American Pipeline Calgary, Canada

    Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil an ...

  • West Canadian Digital Imaging

    Office Services Clerk

    2 weeks ago

    West Canadian Digital Imaging Calgary, Canada

    WCD (formerly West Canadian Digital Imaging) is a leading on-demand digital print and information solutions provider headquartered in Calgary, Alberta. We help our customers transform their business, empower their people, and share their story. As a proud 70-year-old Canadian com ...

  • BMO Financial Group

    Client Services Officer

    3 weeks ago

    BMO Financial Group Calgary, Canada

    350 7th Ave SW Calgary Alberta,T2P 3N9 · Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are i ...

  • Mini Mall Storage

    Office Services Administrator

    1 week ago

    Mini Mall Storage Calgary, Canada

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 12 states and 7 provinces to suppor ...

  • Alberta Health Services

    Protective Services Officer Ii

    3 weeks ago

    Alberta Health Services Calgary, Canada

    **Your Opportunity**: · At Alberta Health Services, we strive to build a workplace that's a reflection of the Albertans we serve. We are committed to developing a work environment that is physically and psychologically safe for staff and patients alike. The SHC has been built wit ...

  • Alberta Health Services

    Protective Services Officer I

    3 weeks ago

    Alberta Health Services Calgary, Canada

    **Your Opportunity**: · **Description**: · As a Protective Services Officer (PSO) I, you will provide front line level security services designed to proactively mitigate loss or damage, de-escalate incidents of aggression and to ensure a safe environment for patients, staff and v ...

  • Alberta Health Services

    Protective Services Officer Ii

    2 weeks ago

    Alberta Health Services Calgary, Canada

    **Your Opportunity**: · **Description**: · - Classification: Protective Services Officer II · - Union: AUPE GSS · - Unit and Program: Protective Services · - Primary Location: Rockyview General Hospital · - Location Details: As Per Location · - Multi-Site: Not Applicable · - FTE: ...

  • TD Bank

    Lead Customer Service Officer

    2 weeks ago

    TD Bank Calgary, Canada

    **TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **CUSTOMER** · - Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its LEI target. · - Facilitate customer requests leveraging various pa ...

  • Osler, Hoskin & Harcourt LLP

    Office Services Support Staff

    3 days ago

    Osler, Hoskin & Harcourt LLP Calgary, Canada

    Osler, Hoskin & Harcourt LLP is one of Canada's leading business law firms. Advising many of Canada's corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa ...

  • Alberta Health Services

    Protective Services Officer I

    3 days ago

    Alberta Health Services Calgary, Canada

    **Your Opportunity**: · **Description**: · As a Protective Services Officer (PSO) I, you will provide front line level security services designed to proactively mitigate loss or damage, de-escalate incidents of aggression and to ensure a safe environment for patients, staff and v ...

  • Panorama Mountain Village

    Safety Services Officer

    2 weeks ago

    Panorama Mountain Village Panorama, Canada

    In this full time, year-round position you will perform a wide variety of tasks to ensure the protection, safety and comfort of staff, guests and homeowners at Panorama Mountain Resort (PMR). · Safety Services Officer is an ideal role for those interested in gaining hands-on expe ...

  • Alberta Union of Provincial Employees

    Membership Services Officer

    1 week ago

    Alberta Union of Provincial Employees Calgary, AB, Canada

    Membership Services Officer - Temporary (until end of October) - Calgary · Please be advised that temporary Membership Services Officer position is available until the end of October, with an initial work assignment in Calgary. · Posted date: · :30 pm · Summary of duties · P ...

  • Bank of Montreal

    Client Services Officer

    1 week ago

    Bank of Montreal Calgary, AB, Canada

    Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during c ...

  • PBS Systems Inc.

    Customer Service Officer, stage

    3 weeks ago

    PBS Systems Inc. Calgary, AB, Canada InternshipSHIP

    Technical Customer Service Representative - Internship · Calgary Headquarters, Calgary, Alberta, Canada · We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) pro ...

  • Matthews Group LLP

    Manager, Customer Service Office

    1 day ago

    Matthews Group LLP Calgary, AB, Canada

    Accounting Manager at Boutique Firm in CalgaryJoin Our Close-Knit TeamAre you an enthusiastic individual eager to join a positive, dynamic, and close-knit team? We're seeking someone who embodies outstanding client service and professionalism to become an integral part of our bou ...

  • Wajax

    Director, Service Management Office

    2 days ago

    Wajax Alberta, Canada

    : · The Opportunity · The Director of Strategic Pricing is responsible for the development and execution of a pricing strategy that maximises the Wajax value proposition in terms of gross profit. The Director of Strategic Pricing also leads a team of pricing analysts and admini ...