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Brampton

    Business Operations Manager - Brampton, ON, Canada - United Services Group

    United Services Group
    United Services Group Brampton, ON, Canada

    1 week ago

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    Description
    We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.

    We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

    The role will also work closely within the Partner Relations and Effectiveness department with the Program Coordinators and L & D to enhance the Partner skillsets, performance, and experience.

    This role will focus on ensuring Legal and
    Process Compliance, Partner Recruitment and Performance Management, Partner Change Overs (PCO's), Issues Escalation and Compliance.
    Manage Partner Recruitment process and create a Resource Pool of trained Partners within the regions.
    Ensure legal compliances of Partners by implementing United Hiring Packages.
    Provide key support to the Regional teams in managing the performance management process with the Partners.

    Lead and manage the Partner Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.



    • Managing Partner Issues Escalation process in collaboration with RPM.
    • Attending legal "Discoveries" on behalf of United Services Group, if required
    • Collaborating and Co-developing with the Account Management and Retention teams: Calibration Walks with Account Management teams and Partners.
    • Ensure overall compliance of guidelines, policy & procedures with Partners and their cleaners.
    Ensure data integrity pertaining to Partners within Salesforce.
    Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft Programs). Responsible for asset management.

    Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

    Protect company assets from damage and misuse.
    Ability to work flexible shifts on a rotation basis.
    Business acumen
    Expertise in floor-care and cleaning procedures is an asset.
    Superior time management and problem-solving skills.
    Post-secondary degree in business administration or related field.
    5 years' experience in a progressive management role.
    #
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