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Kitchener

    Service Design - Kitchener, Canada - Sonova

    Sonova
    Sonova Kitchener, Canada

    Found in: Talent CA C2 - 3 days ago

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    Description

    Sonova is a global leader in innovative hearing solutions: from personal audio devices and wireless communication systems to audiological care services, hearing aids and cochlear implants. We operate through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license) and Advanced Bionics as well as recognized regional brands. At Sonova we create sense by bringing sound to life.

    Overview: The primary purpose of the Service Design and Deployment Manager is to design customer centric, sustainable and cost effective ITE service concepts in global, cross-functional collaboration and to deploy them effectively across service operations worldwide.

    What you'll do:

  • Responsible for developing ITE service concepts as part of new product design and development to improve service cost, product reliability, customer centricity and sustainability.
  • Trigger projects considering and optimizing total cost of service, . product refurbishment, changes in SAP, in site equipment and tools, etc.
  • Collaborate with stakeholders to gather insights, align and validate service concepts with overall product strategies and goals.
  • Incorporate product reliability objectives into service concepts.
  • Analyze service costs and identify opportunities for process improvements, cost reduction and optimization while maintaining high-quality standards.
  • Take a holistic approach to service design by considering the entire product lifecycle, from initial product development to end-of-life.

    • What you bring to the team:

  • Bachelors degree or equivalent
  • 2 to 3 years of experience in a similar role
  • Extensive experience in cross-functional project work and collaboration
  • Experience working in a regulated, medical devices industry an asset
  • Knowledge and application of project management tools, processes, and best practices
  • Strong understanding of finance and costing, reliability methods and analytics
  • Able to communicate complex topics to customers and stakeholders both verbally and in writing

    • What makes us a great place to work for:

  • Exciting and challenging work environment
  • Collaborative culture
  • Opportunities for continuous self-improvement
  • Opportunities for flexible hybrid model work environment
  • A company that values diversity and inclusion
  • Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, and competitive compensation including variable component and employer match on pension contributions
  • Mentorship program and career development plans
  • We change lives through our products and services – help us make a difference

    • Sonova Canada has been recognized by HRD Canada as one of Best Places to Work 2023 .

    Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you

    We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

    We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential.

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