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Pickering

    Customer Service Rep Bi-lingual - Pickering, Canada - Hubell

    Hubell
    Hubell Pickering, Canada

    1 week ago

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    Description

    Job Overview

    The successful candidate will:

  • Provide efficient and expeditious service to customers ordering or inquiring about HES Products.
  • Provide continuous improvement to reach a high level of customer satisfaction.
  • Strive to understand customer expectations by learning the customer's specific requirements. Requires a thorough understanding of company policies and customer service operating procedures and work instructions.
  • Possess a willingness to acquire product knowledge on an ongoing basis for all HES Products.
  • Maintain a strong working relationship within the organization for better communication and swift problem resolution. Understanding and projecting a Customer First attitude to internal personnel, distributors and end customers.

    • A Day In The Life

  • Manage customer orders in assigned territory process & expedite orders assist w/placement of orders, errors & cancellations; ensure notes are documented ensure delivery commitments are met-customer due dates; liase w/plants & planners resolve customer/FSR/Agent queries; strive for first inquiry resolution monitor open orders & drawing hold reports; update sales orders w/current notes
  • provide general product information, cross references, availability, lead times, possible alternatives, book price & technical information
  • suggest solutions when a product malfunctions; replacement, credit, create or submit customer request to return product & ensure action is taken & documented
  • recognize when to create IM's (Item Maintenance); custom items or parts not extended to Canada
  • issue credits, debits & paybacks within 10 days of receipt; investigate, gather info as proof & determine next steps
  • Handle requests for custom or configurable product

    • What will help you thrive in this role?

  • Post secondary school, minimum of a two year program.
  • CET in the Electrical discipline; strong technical knowledge an asset
  • Electricity 101 is a definite asset
  • 6 months - 1 year related experience and/or training; or equivalent combination of education and experience.
  • Communication Skills: Strong written and verbal. Must be bi-lingual (French/English)
  • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Knowledge of SAP

    • Competencies

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