Coordinator-Donor Experience - Mississauga, Canada - Trillium Health Partners

Trillium Health Partners Mississauga, Canada

1 month ago

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Description

Job Description

Position: Coordinator- Donor Experience - Full Time

File #:

Status: Permanent Full Time

Site: Hybrid work at Trillium Health Partners Foundation office located at 2085 Hurontario Street, Mississauga, with occasional work at our three hospital sites – Mississauga, Credit Valley and Queensway Health Centre.

Posted: May 23rd, 2024

Internal Deadline:

At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most.

The Role

The Coordinator, Donor Experience will support the development of our existing stewardship and recognition materials and help execute our donor experience strategies to engage THPF's family of donors.

With a high level of enthusiasm, the Coordinator, Donor Experience will be self-motivated and driven to succeed with an "even better if" attitude while displaying creativity, innovation, inspiration and an entrepreneurial spirit. Passionately excited by our mission to inspire investment in a new kind of healthcare, the successful candidate will possess a deep commitment to deliver an unparalleled donor experience for all stakeholders.

PRIMARY RESPONSIBILITIES

Assist the Manager, Donor Experience with the work flow for stewardship and recognition pieces and support strategies to deliver an unparalleled donor experience

Effectively work with other members of the Foundation and hospital team to help drive projects to successful completion, including obtaining the required approvals for recognition items such as plaques and signage

Support the Manager, Donor Experience with annual Donor Wall, Baby Wall and Mission Engagement Wall updates

Work with external suppliers to manage the production of these recognition pieces and ensure they are installed at all hospital sites

Assist the Manager with the development and deployment of stewardship materials including donor impact reports, thank you letters and annual donor mailings, such as our National Philanthropy Day and Holiday Card mailings

Gain an in-depth understanding of donor database and ensure all donor naming preferences and stewardship/recognition activities are captured and tracked in Raiser's Edge

Manage the weekly donor thank you call and gift report process

Support the Manager, Donor Experience with quarterly pledge reminder process

Work with the Information Systems team to create queries and pull donor information as required

Ensure the Marketing, Communications & Engagement calendar and creative intake system are updated with donor experience projects

Provide support to the Donor Experience team with respect to the planning and execution of donor experience/donor engagement events

Assist when needed with tracking and posting vendor invoices and saving to the Donor Experience budget file

Maintain the Donor Experience page on our Foundation workspace (Notion)

QUALIFICATIONS

1+ years of experience in a not-for-profit environment, preferably in donor experience or fundraising

college diploma in communications, marketing, or other related disciplines

Strong written and verbal communication skills are required

Experience in developing donor relations and/or stewardship material an asset

Ability to work independently and efficiently in a busy environment managing multiple varied projects

Excellent organizational and project management skills

Demonstrated creativity and ability to develop new and innovative ideas

Flexible and adaptable team player with excellent interpersonal skills

Experience working collaboratively with professional service suppliers/partners

TECHNICAL SKILLS

Strong proficiency in Microsoft Suites (Word, PowerPoint, Excel and Teams)

Knowledge of Adobe Products

Donor/Client database experience (Raiser's Edge) is strongly preferred

Work Environment

Willingness to work flexible hours and meet tight deadlines as needed, prioritizing tasks with the leader—some after-hours work may be required

Hybrid work schedule with 1 day in the office. Occasional work may be required off-site when hosting events

Valid driver's license and access to a reliable vehicle

Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

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