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Kitchener

    computer network technician - Waterloo, Canada - CarefreeIT

    CarefreeIT
    CarefreeIT Waterloo, Canada

    2 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 37.5 hours per week
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 year to less than 2 years
    • or equivalent experience

      • Work setting

    • Help desk

      • Tasks

    • Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
    • Evaluate and install computer hardware, networking software and operating system software
    • Provide problem-solving services to network users
    • Implement data, software and hardware security procedures
    • Perform data backups and disaster recovery operations
    • Set up local area networks and connections to the Internet
    • Implement network traffic and security monitoring software, and optimize server performance
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Provide business systems, network and Internet support to users in response to identified difficulties

      • Communication protocols

    • TCP/IP

      • Computer and technology knowledge

    • Device drivers
    • Networking software
    • Networking security
    • Intranet
    • Internet
    • Servers
    • Desktop applications
    • File management software
    • Security software
    • Word processing software
    • Mail server software
    • Communication software
    • MS Office
    • MS Windows
    • Spreadsheet

      • Transportation/travel information

    • Own transportation
    • Own vehicle
    • Willing to travel
    • Valid driver's licence
    • Travel expenses paid by employer

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Attention to detail
    • Sitting

      • Own tools/equipment

    • Cellular phone

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player

      • Screening questions

    • Are you available for shift or on-call work?
    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?

      • Workplace information

    • Remote work available

      • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits

      • Financial benefits

    • Group insurance benefits
    • Mileage paid
    • Registered Retirement Savings Plan (RRSP)

      • Other benefits

    • Free parking available
    • Learning/training paid by employer
    • Other benefits
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