Support cloud engineer(H/F) - Victoria, BC, Canada - Acturis Ltd

Acturis Ltd Victoria, BC, Canada

2 weeks ago

Description

Acturis is a leading Software-as-a-Service provider for general insurance.

To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year.

By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.

Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is
Be given real responsibility for your own projects as soon as you are ready
Central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
~ Receive a competitive salary and annual performance-based reviews
~20 paid holiday days each year (this is in addition to BC's standard paid stats)
~Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
~ Hybrid work schedule:
work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

As a Cloud Support Engineer you will be part of a world-class international team from a wide variety of backgrounds.

Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer.

As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

The salary range for this role is between $57,500.You will receive structured targets, regular feedback and an annual performance review.

As a Cloud Support Engineer you can expect to be responsible for:

Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
Performing root cause analysis (RCA)
Working with developers to deploy and manage code changes (DevOps)
Developing tools that manage our platform using a wide variety of programming languages
Releasing development and testing environments to development teams
Monitoring and evaluating the health of our platforms
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice
Bachelor's degree in software engineering or computer science or another related science/math program
Familiarity with Windows or Linux network operating systems
demonstrated ability to learn newer programming languages
Curiosity for the behind the scenes workings of an international private cloud platform supporting thousands of users
A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

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