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    Business Analyst - Calgary, Canada - SAIT Polytechnic

    SAIT Polytechnic
    SAIT Polytechnic Calgary, Canada

    2 weeks ago

    Default job background
    Part time
    Description
    The Office of the Registrar at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.
    The Opportunity
    Reporting to the Manager, Systems and Reporting in the Office of the Registrar (OTR), the Business Analyst will play a crucial role in leveraging technology to support and enhance the student information system (SIS) at SAIT. You will be responsible for analyzing business processes, gathering requirements, and configuring Banner(ERP) Student modules to meet the specific needs of the institution. Your expertise will contribute to the efficient operation of student-related functions, ensuring accurate data management and reporting.
    This position works collaboratively with other Business Analysts and stakeholders in OTR to investigate opportunities for business performance improvements. Key responsibilities include requirement gathering, reviewing business processes, investigation of technology solutions, designing and implementing optimal solutions and change management. The primary focus of the position is to enhance student experience and OTR operations by optimizing resources in support of business transformation through department driven or institutional initiatives. Data literacy and analysis skills are required, and the incumbent will support ongoing efforts to develop a data-driven culture within and beyond the OTR through data synthesis and reporting.
    This position holds a strong focus towards reporting utilized by members of the OTR and beyond, including evaluation of current state, identifying opportunities for enhancement, and executing initiatives to continuously improve the status of reporting. In addition, the incumbent will be asked to evaluate current state and resources, alternative technologies, and develop and drive solutions as they pertain to form-based processes including multi-level approvals.

    The Role

    • Requirements Gathering, Process Digitization and Reporting - 40%
    • Collaborate with stakeholders including academic departments, administrative offices, and IT teams to understand business needs and requirements related to student information management.
    • Conduct discovery meetings, workshops, and surveys to gather comprehensive requirements for Banner Student system enhancements and implementations.
    • Document business requirements, process flows, use cases, and functional specifications for proposed solutions.
    • Translate business requirements into technical specifications for Banner Student configuration and customization.
    • Document existing state, design enhancements, and develop digitized process workflows (including multi-level approvals, etc.) to support business operations
    • Engage stakeholders to identify challenges and positives with the current state
    • Design improved digitized processes that support business operations
    • Develop and implement new digitized process assets, including change management with relevant stakeholders
    • Evaluate and enhance operational reports and dashboard (eVisions/Argos) that support business processes and decision making:
    • In collaboration with department leaders and staff, develop map of current state of OTR reporting (Argos)
    • Evaluate current data structures and identify opportunities to enhance reporting, including stakeholder engagement
    • Design and develop reports and dashboards in Argos/FormFusion

    • End User Support - 30%
    • Support change within the OTR for business process and system changes in alignment with change management direction
    • Provide training and support to end-users on the use of Banner Student functionality and processes.
    • Develop training materials, user guides, and documentation to facilitate the adoption of new features and enhancements.
    • Serve as a subject matter expert (SME) for Banner Student system-related inquiries and troubleshooting.

    • Continuous Improvement - 30%
    • Configure Banner Student modules and components according to business requirements, including admissions, student records, registration, course management, grading, and financial aid.
    • Collaborate with developers and technical teams to implement integrations, and enhancements to the Banner Student system.
    • Conduct testing and quality assurance to ensure the accuracy and effectiveness of configured solutions.
    • Stay informed about industry best practices, trends, and updates related to student information systems and higher education technology.
    • Proactively identify opportunities for process improvements, system enhancements, and innovative solutions to support the evolving needs of the institution.
    • Participate in system upgrades, patches, and releases, ensuring smooth transitions and minimal disruption to operations.
    • Understand the student and related data required of interfaces to ensure system and data integrity
    • Provide input into the technology plan for OTR

    Qualifications & Experience

    • Minimum Post-secondary degree or diploma in Information Systems, Technology, or Business Process design
    • Minimum 5 or more years direct experience with enterprise resource planning systems, student information system maintenance and support for post-secondary educational institutions
    • Strong analytical skills with the ability to understand complex business processes and translate them into technical solutions.
    • Data extraction, manipulation and reporting experience with SQL and reporting or data analytics applications such as Argos, Tableau or PowerBI.
    • Strong relationship building and relationship management skills
    • Detail-oriented with a commitment to delivering high-quality solutions and support.
    • Ability to adapt to changing priorities and work independently or as part of a team.

    • Preferred:
    • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
    • Demonstrated familiarity with project management and change management principles
    Job classification: BUSINESS ANALYST - P5944 Salary range: $75,000 - $85,000Paid Leave: 4 Weeks Vacation / 14 Flex Days per year# of positions: 1Hours Per Week: 37.5Posting closing date: May 10, 2024
    View a summary of our benefits and perks for salaried employees as one of Alberta's Top Employers, including health & dental care, pension plan, vacation & special leave and flexible work options at our beautiful inner-city campus.
    A flexible Hybrid work model can be offered for this role in accordance with SAIT guidelines.
    About SAIT SAIT is a global leader in applied education. Named one of Alberta's Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers. Building on our 100+ year history, we're looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT. Equity, diversity and inclusion (EDI) is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.
    At SAIT, we understand that experience comes in many forms. We're dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we're looking for, please consider applying.
    SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor. BEWARE FALSE POSTINGS AND RECRUITING OFFERS SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application. Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
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