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Assistant Cra
1 day ago
PPD Saskatchewan, CanadaWe are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning c ...
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Manager, Identity Services
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eHealth Saskatchewan Saskatchewan, Canada**Employment Type**: Permanent Full-time**Location(s)**: SK**Salary Range**: $7,755 - $10,079 Monthly**Why eHealth?** · We may be biased, but eHealth Saskatchewan is the place to be right now As the result of a province wide consolidation of IT services in the health care sector, ...
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Advisor, Sh&e Retail
1 day ago
Nutrien Saskatchewan, CanadaAt Nutrien, our Purpose is to **grow our world from the ground up** and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day. · Nutrien is a leading provider of agricultural products, services, and solutions ...
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Field Coordinator
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WorleyParsons Saskatchewan, Canada InternshipSHIPConstruction Management Schedule · Full-time Employment Type : Employee · Entry Level · Building on our past. Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the li ...
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Bakery Manager
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Co-op Saskatchewan, CanadaBe a part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. Located in Stony Plain, Alberta, North Central Co-op provides goods and services to our local communities within Stony Plain, Edmonton, F ...
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Regional Manager
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Dentalcorp Saskatchewan, CanadaRegional Manager - Saskatchewan page is loaded · Regional Manager - Saskatchewan · Apply locations Remote, Saskatchewan Regina, Saskatchewan Saskatoon, Saskatchewan Support Centre - Remote - Saskatchewan time type Full time posted on Posted 12 Days Ago job requisition id JR1171 ...
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Legal Counsel, Commercial Law
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Operations Specialist
6 days ago
CLEAResult Saskatchewan, CanadaJob Description Summary · At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every ...
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Bakery Manager
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Co-op Saskatchewan, CanadaBe a part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. Located in Stony Plain, Alberta, North Central Co-op provides goods and services to our local communities within Stony Plain, Edmonton, Fo ...
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Temporary Business Operations Specialist
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CLEAResult Saskatchewan, CanadaAt CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. Medical, Dental, and Vision Insurance with company premium assistance · • Life, AD&D, and long-term disability coverage paid for by t ...
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Senior Electrical Engineer
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Proposal Manager II
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Sierra Nevada Corporation Saskatchewan, CanadaSr. Proposal Manager to support Competitive Proposal bids as the Proposal Manager on proposals ranging from $100M to over a billion dollars. Candidate will be responsible for leading and providing capture and proposal expertise to all SNC IAS business areas. Expectations of succe ...
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2024 Dow Future Talent Event
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Director, Disability Management
6 days ago
University of Regina Saskatchewan, Canada Part timePosition Title Director, University Housing & Hospitality · Unit SA - Student Affairs Ancillaries & Finance · Do you thrive on fostering a sense of belonging, safety, and student development within a dynamic university community? If so, we want you to lead our team as the Directo ...
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Technical Analyst
1 week ago
University of Regina Saskatchewan, CanadaTechnical Analyst · Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like to book ...
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Executive Assistant
2 weeks ago
University of Regina Saskatchewan, CanadaExecutive Assistant · Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like to bo ...
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Director, Disability Management
1 week ago
University of Regina Saskatchewan, Canada Part timeDirector, University Housing & Hospitality · To apply for the position, please click the Director, University Housing & Hospitality · Posting Summary Competition Number A/S Position Title Director, University Housing & Hospitality Faculty/Department Student Affairs -Operations ...
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Field Sales Representative
1 week ago
Techtronic Industries Canada Inc. Saskatchewan, CanadaField Sales Representative - Saskatoon page is loaded · Field Sales Representative - Saskatoon · Apply locations Saskatoon, Saskatchewan time type Full time posted on Posted 7 Days Ago job requisition id R52443 At TTi, people come for the opportunity and stay for the culture ...
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Maintenance Assistant
1 week ago
Crestwood Behavioral Health Saskatchewan, CanadaAre you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family · For more than 50+ years Cr ...
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Sales Manager
6 days ago
EightSix Network Inc Saskatchewan, CanadaOur client is an industry leader in the agriculture and heavy-duty equipment space, and they are looking for a Sales Manager to join their team in Yorkton, Saskatchewan. · Manages a team of sales professionals, oversee account management in line with growth strategy · Creates ...
Work@Home Technical Support Associate - Saskatchewan, Canada - HGS
Description
Job Description
Your Impact: As a Technical Support Associate, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence and improve the overall customer experience So, what does a day in life for a Technical Support Associate look like?
• Communicate with customers through inbound calls that have questions about the products and services offered. Agent should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customers.
• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.
• Troubleshoot and resolve internet issues that customer might be having in a timely and effective manner using tools and techniques defined by the client.
• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution. Finding the root cause of the problem and directing a field technician where applicable for ensuring resolution within the stipulated time line.
• Use multiple computer systems to research products, services, common problems and solutions offered · Document customer needs, interactions and outcomes in the appropriate tool or system · Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Why choose us?
Why Choose Us HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world's leading brands, HGS is the perfect place to build your future Plus, working with HGS comes with benefits like:• $16 hourly and overtime opportunities
• Bonuses and Incentive programs
• Best in class medical, dental, vision benefits and Life insurance.
• Employee assistance programs
• Flexible Schedule Options
• Career advancement in a fast-growing organization
• People focused environment where you'll make lifetime connections and friendships.
What we are looking for:
So what really makes a great Technical Support Associate? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people's lives, you'll love this role Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.Requirements
You're at least 18 years of age• You have a High School Diploma or equivalent
• You can work between the hours of 7:00 AM and 12:00 AM EST but have some flexibility as business needs may change
• You have at least 6 months of customer service experience and you understand the value of coaching / feedback
• You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency
• You're computer savvy, comfortable sitting at a desk and working with multiple monitors
• You're results oriented and comfortable providing customers with recommendations and solutions
• You have excellent time management skills
