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    Bilingual (French and English) Client Advisor - Toronto, Canada - 0000050007 Royal Bank of Canada

    0000050007 Royal Bank of Canada
    0000050007 Royal Bank of Canada Toronto, Canada

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    What is the opportunity? Looking to enhance your customer service, communication, and financial services experience? Look no further.As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada's top employers, then this role is for you What will you do?
  • Responsible for providing 1st level telephone support relating to technical issues, navigational issues, and problem resolution to clients using all RBC Cash Management applications
  • Act as a 2nd level of support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
  • Escalate complex and/or unresolved issues to the appropriate next level of escalation
  • Document all activities to ensure that the client's history is accurate for escalations and trending
  • Participate in creating/maintaining a positive team environment where team members give each other support, and promote good morale and cooperation. Responsible for ongoing personal development and information sharing
    • What do you need to succeed? Must-have:
  • Shift flexibility 7:30 AM to 9 PM EST
  • Exceptional written and oral communication skills in French and English
  • Customer Service experience in a banking or call center environment
  • Strong knowledge of various computer applications combined with the ability to learn new complex systems
  • Analytical thinker with a knack for problem-solving
    • What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.
    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
    • Leaders who support your development through coaching and managing opportunities
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • Flexible work/life balance options
    • Opportunities to build close relationships with clients
    • Access to a variety of job opportunities across business and geographies Job Skills Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management Additional Job Details

    Address:

    180 WELLINGTON ST W:TORONTO

    City:

    TORONTO

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Technology and Operations

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    I nclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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