Technical Support Specialist - Vancouver, Canada - Absolute Software

Absolute Software

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Please note this is a temporary 1-year mat leave cover (full time), with the potential to convert to permanent.

The Technical Support Specialist (Level 1) resolves customer technical and service issues in a timely and effective fashion for Absolute's Home & Office, as well as Corporate, products using strong customer service and technical skills.

As such, technical aptitude, empathy, and ability to multi task are crucial.

We operate a follow-the-sun support model with our other support centers and some working hour's flexibility is required - including periodic on-call requirements - but there are no swing shifts, or night shifts in the normal rotation.

You will be joining a team of accomplished support professionals that are respected across the organization for the value they bring to our customers and to the Absolute business.

What You'll Need:

Excellent technical troubleshooting and issue documentation skills
Experience of installation, configuration and troubleshooting of Windows Desktop, Mac and Android operating systems
Good understanding of software deployment solutions
Good knowledge of firewalls, antivirus and encryption products
Understanding of LAN/WAN networking configuration
Experience with one or more CRM or ticket tracking systems
Outstanding customer service skills
Excellent communication skills, both verbal and in written
Initiative, tenacity, and a real desire to help and support customers
A proactive mindset to go beyond basic case work
Ability to prioritize and manage a high workload within a fast paced environment
Able to work independently whilst also contributing to the team
Ability to work fully remote, or in an office setting
1+ years in a similar or complimentary role

Preferred Skills & Qualifications:

Experience writing and using basic database queries
Ability for, and experience with, reading systems logs
Scripting (PowerShell and/or Bash)
Microsoft MSP/MCSA/MSCE
CompTia A+, Network+, Security+

Why Work For Us:

You're resilient and passionate about securing the Work from Anywhere era. So are we.

We're in search of the best and the brightest - everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers - we're looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.