- An individual with a growth, abundant mindset
- Someone who prefers a dynamic & challenging work environment
- Experienced in an authentic, client-facing role
- Someone with a confident and respectful demeanour
- Extremely detail and solution oriented
- Empathetic & able to understand customer needs
- Client Relationship Management: Serve as the primary point of contact for a portfolio of enterprise level clients with significant advertising budgets; ensuring their concerns are addressed promptly while maintaining an open, ongoing dialogue.
- Strategic Consultation and Performance Review: Conduct bi-weekly Zoom meetings with clients to discuss campaign performance, address challenges, and offer expert guidance, leveraging your expertise in call center and sales operations
- Business Goals Alignment and Growth Strategy: Use a deep understanding of each client's business objectives to identify and proactively pursue opportunities for account growth and expansion. Collaborate closely with clients to develop strategies that drive results.
- Internal Coordination and Team Collaboration: Work effectively with internal teams, including Senior Facebook & PPC Media Buyers, the Director of Marketing, and the Client Success Team Lead, to deliver personalized marketing services. Ensure clear communication and coordination among all parties, including media buying teams, for effective execution of client campaigns.
- Industry Insights and Client Education: Stay informed about the latest marketing trends, particularly in Google and Meta Ads. Share these insights with clients, aiding them in making informed decisions and maintaining competitiveness.
- Client Satisfaction and Advocacy: Monitor and maintain high levels of client satisfaction, addressing issues proactively with a focus on retention and loyalty. Act as a vocal advocate for clients within Clever Digital Marketing, ensuring their needs and feedback are central to ongoing improvement efforts.
- Professional Development and Knowledge Enhancement: Continuously seek opportunities to enhance your understanding of marketing platforms, industry best practices, and client management strategies. This ongoing learning enables you to offer increasingly valuable insights to clients.
- Operational Excellence in Client Success Department: Play a key role in building and maintaining efficient systems, processes, and procedures within the Client Success Department, guaranteeing consistent quality in work output.
- A strong command of the English language and located in Canada.
- 4+ years of experience in a high touch client-facing role, within a marketing agency.
- Passion for client success and experience in nurturing and growing client relationships, with the ability to identify opportunities for account growth and client satisfaction.
- Excellent problem-solving skills, leveraging both emotional intelligence and logical reasoning to handle and resolve client issues efficiently.
- Proven track record of generating new referrals through authentic relationships.
- Inherent drive to learn and enhance systems and processes.
- Bachelor's degree in Marketing, Business, or a related field
- 1+ years experience with marketing platforms, such as Google Ads, Google Analytics, Facebook Ads, and proficiency in reporting KPIs/metrics
- 1+ years in B2B sales
- Competitive compensation package
- A fully remote work environment with a beautiful office in Vaughan for in-person collaboration
- 3 weeks of paid vacation
- Group Benefits: Health, Dental & more
- Company-provided Macbook computer
- Home Office Budget to get you started
- Work Abroad Policy: Need a new working environment? Our work abroad policy supports this
- Job-Type: Full-Time Permanent
- EST business hours
- Working Arrangements: Remote
- Base Salary: $85,000 - $92,000 CAD
- This role has a bonus plan with OTE of $105,000 CAD
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Senior Client Success Manager - Canada - Clever Digital Marketing
2 weeks ago
Description
Role:
Senior Client Success Manager
Who We Are:
At Clever Digital Marketing, we are a dynamic powerhouse of digital marketing experts and advisors committed to empowering large-scale home improvement companies by fueling their top-line revenue. Through our paid advertising & strategic advising, we've bridged the gaping void in the industry that lacked a highly profitable digital lead vendor. Our constant innovative service allowed us to establish a prominent presence in this space and partner with over 50 large-scale home improvement companies across the USA & Canadian markets. We dont just facilitate growth – we catalyze explosive growth, sparking innovation and delivering measurable impact.
As a Senior Client Success Manager at Clever Digital Marketing, you take the formal meaning of a clients success to another level. You will build a strategic and personal relationship with your clients, allowing for expansion. You are in a well-respected position and a key player in the success of both our clients and our company. Your contributions will be highly respected and valued, as you are the driving force behind the expansions and churn of our clients.
You will expertly manage and nurture client relationships, using your consultative approach and operational expertise to identify growth opportunities, address any issues that arise, and guide clients toward achieving their revenue goals.
Who You Are:
What You'll Do:
What We Are Looking For:
Bonus Points:
What We Offer:
Other:
Clever Digital Marketing values the unique skills and experiences each individual brings to the team. We are happy to provide reasonable accommodations to candidates in need of support during the recruitment and selection process.
