Audio Visual Support Analyst - Vancouver, Canada - UBC

Description

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

This position is located within a health-care facility, therefore, the successful candidate will be required to provide verification of full vaccination against Covid-19 provided prior to the start date, as required by a provincial health mandate.

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students, and is essential to fostering an outstanding work environment. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

The Audio Visual Support Analyst provides technical advice and support for a variety of audio visual equipment and services to the Faculty, staff and students of the Vancouver Fraser Medical Program (VFMP) to support their use of information technology resources, audio/visual and video conference facilities for teaching and research.

The position provides IT support in resolving network, video and workstation issues, set up/operations and provides training and maintenance for the Medical Program s Faculty, staff and supported units for audio visual facilities and services.

The role requires moving and lifting a wide assortment of equipment, may be required to work on shift rotations and provide after regular business hours support as necessary. This is a real time position, with the need for unbroken concentration during calls.

Job responsibilities may be carried out in more than one location, including the University of British Columbia, Vancouver General Hospital, Royal Columbian Hospital, Surrey Memorial Hospital, Children s & Women s Hospital and St. Paul s Hospital. Additional travel may be required to support other installations within VCHA, FHA, PHSA.

The Audio Visual Support Analyst is part of the team responsible for the day-to-day operational readiness of instructional facilities. Viewing of the VFMP s curriculum may cause some discomfort for the uninitiated to medical education.

Organizational Status

MedIT is the core IT service delivery/support unit within the Faculty of Medicine. This position sits within the Core Technologies portfolio in MedIT providing synchronous (real time) communication solutions to enable the Faculty of Medicine to meet its mandate - in particular the Distributed Medical Education Program.

The Faculty of Medicine is provincial in its education and service mandates and is national and international in stature in its research programs. As such Faculty, staff, researchers and students require the ability to meet in a live, synchronous manner using voice and video, and also require the ability to share content.

This role reports to the VFMP Team Lead on daily operation and project tasks. The role will receive instruction from MedIT Managers and Team leads and Project Managers.

This position works closely and collaboratively with program and technology staff at all regions of the MED Program, Southern Medical Program (SMP), Island Medical Program (IMP) and the Northern Medical Program (NMP), as well as other units within the Faculty of Medicine IT operations, UBCIT and Health Authority IT units, to ensure smooth and continued operations of the MED Program.

Work Performed

WORK PERFORMED

Specific Duties:

Responds to requests from the Medical Program s Faculty, staff, and supported units in setting up/operation, providing training of audio-visual facilities including: video/data projection systems, computer presentation equipment; videoconferencing equipment/systems and other audio-visual equipment.

Performs maintenance on audio-visual equipment and systems and troubleshoots malfunctions of equipment to ensure that equipment is operating properly.

Provides IT support as in resolving network, video and workstation problems in complex situations with minimum supervision, (e.g., to efficiently address hardware failures, connectivity problems in accessing the network from workstations, resolve server failures, etc.)

Implements protocols and procedures to better enable electronic communications and data flow.

Analyzes, recommends and purchases hardware and software.

Manages and provide operational support/maintenance for Faculty-wide inter-site, interdepartmental, inter- institutional remote access educational information systems.

Liaises with other technical personnel within MedIT, UBC IT and Health Authorities IMIT groups throughout the province.

Supports and provides training in the following areas:

-Introduces new users to network services, policies and procedures and computer systems.

-Trains users in the use of Audio Visual equipment.

-Trains users in the use of Software related to education delivery.

Core Duties

-Provides technical advice and support in the classroom and trains users in use of laptops, desktops, video projectors, wireless devices, and other peripheral equipment.

-Deploys new hardware, software, network and security updates.

-Sets up and operates of videoconference equipment.

-Troubleshoots and maintains a variety of software, hardware, peripheral equipment and related classroom technologies.

-Programs small/discrete AV software application modules using detailed specifications and disciplined software development processes, quality standards and procedures.

-Writes and maintains documentation for assigned programs in accordance with prescribed standards.

-Creates and administers software account management, inventory and warranty records.

-Ensures that approved vendor list is up to date, that good working relationships with vendors are maintained and that vendors provide required support of AV needs.

-Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

-Performs other related duties as required.

Consequence of Error/Judgement

Work requires judgment and initiative. Errors could have a significant impact on the continued functioning of the MED Program s curriculum data and video networks with subsequent effects on Medical School Accreditation and future finance.

Supervision Received

Works under guidance and receives instructions from the Manager, Collaborations and Team Lead; additional inter-site accountability within the MED Program.

Supervision Given

None.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

Formal training in audio-visual service (i.e., industry training, seminars, associated credentials, such as Cisco or Crestron Certification). Experience supporting Windows and Macintosh operating systems and associated applications (i.e., MS Office). Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate. Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders. Accountability - Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards. Analytical Thinking - Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions. Information Systems Knowledge - Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required. Ability to communicate logically and effectively both verbally and in writing.
Strong work ethic with excellent interpersonal and time management skills.
Flexibility, adaptability and creativity.