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    software technical support analyst - Vancouver, Canada - Fernandez Young LLP

    Fernandez Young LLP
    Fernandez Young LLP Vancouver, Canada

    4 days ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • or equivalent experience

      • Tasks

    • Give access to computer networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents

      • Supervision

    • 1 to 2 people

      • Computer and technology knowledge

    • Networking software
    • Security software
    • Database software
    • Programming languages

      • Experience

    • 2 years to less than 3 years

      • Health benefits

    • Dental plan
    • Disability benefits
    • Health care plan
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week
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