Jobs
>
Vancouver

    Technical Support Analyst/ Représentant en support technique - Vancouver, BC, Canada - Logitech Inc.

    Logitech Inc.
    Logitech Inc. Vancouver, BC, Canada

    1 week ago

    Default job background
    Description
    Technical Support Representative, Enterprise & Video Collaboration
    Customer Support GroupOffsite - Canada, British Columbia

    The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Tier 1 team members.

    Successful candidates will have a minimum of 3 years of remote AV technical support experience, combining industry knowledge, a strong customer service ethic with advanced technical skills.

    Experience supporting enterprise (or business-to-business) customers and strong video conferencing software skills is a plus.
    Troubleshoot video conference (VC) system issues for customers via phone, email and chat
    Resolve escalated support tickets from our Tier 1 support team
    Assist Tier 1 support team by providing guidance to resolve tickets without escalation
    In periods of low technical support volume, assist with related projects
    Demonstrated ability to isolate software related issues from hardware
    Previous Video Conference Room Administration/Installation involving MS Teams, Zoom Rooms or Google Meet software strongly preferred
    Experience troubleshooting Kiosk deployments using the Android platform strongly preferred
    In-depth knowledge of Video Conferencing software within an enterprise environment strongly preferred
    Knowledge of computer networking and USB devices is strongly preferred
    Minimum 3 years of experience in (AV) technical support capacity, with at least 1 years video-conference (VC) troubleshooting experience
    Minimum 1 years of providing technical support via phone
    Minimum 1 years of experience troubleshooting video conferencing software within an enterprise environment
    Fluent (written and spoken) in English
    Strong and verifiable knowledge of customer care processes and techniques
    Demonstrated experience handling moderate-to-high phone call volume
    Experience with Salesforce/Oracle/Zendesk support ticketing systems

    Experience with one or more of the following VC software services: We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations.

    Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
    Being a global company, we value our diversity and celebrate all our differences.

    Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.

    Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.

    As a company, we're small and flexible enough for every person to take initiative and make things happen.

    All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

    If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

    #
  • TELUS

    Support Technique à La Clientèle Bilingue

    6 days ago

    TELUS Vancouver, Canada

    Emplacement: Vancouver, British Columbia, CA Calgary, AB, CA Edmonton, AB, CA Montreal, Quebec, CA Toronto, ON, CA- Code d'identification: Emplois par catégorie: Personnes et culture, finances et affaires corp.- Fonction: Approvisionnement, chaîne d'approvisionnement et i- État d ...

  • Passport Technologies Inc.

    Support Technique/service à La Clientèle

    4 days ago

    Passport Technologies Inc. Richmond, Canada

    **Support technique / Service à la clientèle** · Passport Technologies Inc. - Richmond, QC · - Répondre aux appels de support. · - Réception, suivi et coordinations des courriels ; · - S'assurer du maintien à jour des dossiers clients ; · - Entrée de données au système d'informat ...

  • Passport Technologies Inc.

    Support Technique/service à La Clientèle

    2 days ago

    Passport Technologies Inc. Richmond, Canada

    **Support technique / Service à la clientèle** · Passport Technologies Inc. - Richmond, QC · - Répondre aux appels de support et faire l'intégration des systèmes. · - Réception, suivi et coordinations des courriels ; · - S'assurer du maintien à jour des dossiers clients ; · - Ent ...

  • University of British Columbia

    Photo and Exhibitions Technician

    1 day ago

    University of British Columbia Vancouver, Canada

    Staff - Union · Job Category · CUPE 116 · Job Profile · CUPE 116 Salaried - Research Assistant /Technician 3 · Job Title · Photo and Exhibitions Technician - Auxiliary/Sessional CUPE116 · Department · Studio Support Students | Department of Art History, Visual Art and Theory · Co ...

  • AXXONLAB

    Laboratory Analyst

    1 day ago

    AXXONLAB Vancouver, Canada

    **WE OFFER RELOCATION PACKAGES IF FROM OUT OF PROVINCE** · - Experienced Laboratory Analyst _ · Axxonlab Inc. is an established testing laboratory striving in the areas of environmental sciences, industrial hygiene and chemistry. We specialize in the characterization and quantifi ...

  • Therapeak

    Acupuncturist

    1 week ago

    Therapeak Vancouver, Canada

    Are you a skilled and compassionate Registered Acupuncturist looking for an exciting opportunity to practice your healing art in the heart of Vancouver's vibrant Chinatown? We are a thriving healthcare clinic dedicated to providing exceptional services to our diverse and dynamic ...

  • Aspect Biosystems

    Research Associate, Cell Culture

    1 week ago

    Aspect Biosystems Vancouver, Canada

    Research Associate, Cell Culture · **VANCOUVER, BRITISH COLUMBIA /** · **THERAPEUTIC CELL PLATFORMS /** · **PERMANENT, FULL-TIME** · **/ ON-SITE** · - We are seeking a talented and motivated Research Associate to join our multidisciplinary R&D team dedicated to driving our therap ...

  • BCFSA

    Investigator (6-month Contract)

    6 days ago

    BCFSA Vancouver, Canada

    **Job Description**: · The BC Financial Services Authority (BCFSA) protects British Columbians during their most important financial transactions. We regulate BC 's financial services market, including credit unions, trust companies, registered pension plans, insurance companies ...

  • Vancouver Pile Driving

    Project Coordinator

    4 days ago

    Vancouver Pile Driving Vancouver, Canada

    Are you looking to grow your professional career in the marine construction industry? Look no further Vancouver Pile Driving Ltd (VanPile) is a B.C. owned and operated multi-discipline construction company and one of the largest marine general contractors in Canada. Our employees ...

  • University of British Columbia

    Research Associate

    2 days ago

    University of British Columbia Vancouver, Canada

    Academic · Job Category · Faculty Non Bargaining · Job Title · Research Associate · Department · McKeown Laboratory Pacific Parkinson's Research Centre Division of Neurology | Department of Medicine | Faculty of Medicine (Martin McKeown) · Posting End Date · February 23, 2023 · N ...

  • Image Engine Design

    Crowd Td

    2 days ago

    Image Engine Design Vancouver, Canada

    **POSITION PURPOSE** · The MID Crowd TD is responsible for the creation and support of high quality crowd performances for film and high-end television. · When not assigned to a particular show, they will actively improve crowd related workflows or support any other department at ...

  • Ecofish Research

    Analyst

    1 week ago

    Ecofish Research Vancouver, Canada

    **WHO IS ECOFISH LOOKING FOR?** · We are looking for a dedicated and hard-working **G.I.S. Analyst** to join our dynamic team We will provide an opportunity to join a team of experienced and skilled professionals who thrive on innovation, collaboration, and integrity. While worki ...

  • Pall Corporation

    Preclinical Services Co-op

    2 days ago

    Pall Corporation Vancouver, Canada

    About Precision NanoSystems Inc. (PNI): · - Precision NanoSystems Inc. (PNI) is a global leader of innovation solutions for the discovery, development, and manufacture of gene and precision therapies used in oncology and rare and infectious diseases. PNI is enabling the future of ...

  • Providence Healthcare

    Diagnostic Medical Sonographer 1

    1 week ago

    Providence Healthcare Vancouver, Canada

    Article Flag: Mandatory Vaccination Please Note: · As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinat ...

  • PHSA

    Diagnostic Medical Sonographer, General Procedures

    6 days ago

    PHSA Vancouver, Canada

    **Diagnostic Medical Sonographer, General Procedures, Ultrasound Department** · BC Women's Hospital & Health Centre · Vancouver, BC · The Diagnostic Medical Sonographer, General Procedures performs abdominal, obstetrical, pelvic, peripheral vascular and small parts ultrasound exa ...

  • BCFSA

    Investigator

    4 days ago

    BCFSA Vancouver, Canada

    **Job Description**: · BC Financial Services Authority ("BCFSA") helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. 's financial services sector, including credit unions, real estate licensees, registered pension plans, ins ...

  • Pall Corporation

    Synthetic Biology

    2 days ago

    Pall Corporation Vancouver, Canada

    Position Summary · This co-op position will be responsible for developing, manufacturing and characterizing nucleic acids which are used for synthesizing mRNA lipid-based nanoparticle formulations using NanoAssemblr platform to support internal research projects and product devel ...

  • Pall

    Preclinical Services Co-op

    2 days ago

    Pall Vancouver, Canada

    **About Precision NanoSystems Inc. (PNI)**: · Precision NanoSystems Inc. (PNI) is a global leader of innovation solutions for the discovery, development, and manufacture of gene and precision therapies used in oncology and rare and infectious diseases. PNI is enabling the future ...

  • Electronic Arts

    Advanced Data Analyst

    6 days ago

    Electronic Arts Vancouver, Canada

    Our FC Data & Analytics team is looking for an Advanced Analyst to support our Live Analytics group. You'll be part of a growing team focused on supporting analysis around player behaviour and live content performance within the FC franchise. We're looking for someone with a pass ...

  • S.U.C.C.E.S.S.

    12743- Settlement Practitioner Lead

    2 days ago

    S.U.C.C.E.S.S. Vancouver, Canada

    At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new oppor ...