- Receives helpdesk requests and trouble incidents; identifies problems and prioritizes resolution requirements; updates work in progress and resolutions for service requests and trouble incidents.
- Perform hands-on troubleshooting individually and in coordination with other technical resources to provide root cause determination and resolve of trouble incidents.
- The ability to recognize when to escalate a ticket when appropriate; Create a document knowledge base with outcomes to help reduce escalations over time.
- Account management (adding users to groups and/or systems)
- Installation, removal, testing, configuration, and operation of software, hardware, and peripherals.
- Configuration and support of mobile devices using in-person and remote technologies (mobile device management software).
- Creates documentation for users and other analysts on how to use technology, including configuration settings, installation processes, and resolution steps.
- Provides end-user orientation and training where applicable.
- Maintains all equipment and software while adhering to security standards and procedures.
- Work with limited supervision on individual service requests and trouble incidents.
- Participate in department and cross-functional meetings to help ensure the success of the team and organization.
- Provide support for Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive. Assist users with configuration, setup, and troubleshooting of Microsoft 365 accounts and features.
The successful candidate will be required to create training documentation, provide training, and support users. The ideal candidate is a self-starter, highly organized and able to balance priorities. Excellent communications skills will be a necessity in this position.
Required Education/Experience - Completion of the certificate program in computer sciences or a related discipline at a technical institute or community college plus sound related experience; OR an equivalent combination of training and related experience
- Minimum 2 Years experience working in an IT support role.
Required Skills and Abilities - Considerable knowledge of desktop computers, data processing, and Microsoft Windows-based environments, including Microsoft 365, Windows Operating Systems (desktop and server), and browser technology
- Experience in supporting mobile computer technology, including Apple IOS and Android, as application platforms.
- knowledge of wide and local area networks, network and computer peripherals, telecommunications equipment
- Ability to write technical documentation.
- Ability to troubleshoot, document, analyze and resolve a variety of software and network-related problems.
- Ability to review logs, scripts and diagnose the possible cause of problems.
- Comfortable working in a time-sensitive environment with deadlines and interruptions
- Ability to work independently while interacting in a team environment.
- Excellent interpersonal, communication, and listening skills to relate tactfully, effectively, and respectfully to all internal and external contacts, and meet client requirements.
- Able to frequently lift 20 kg to be able to perform hardware installation activities.
The following would be an asset: - Helpdesk software experience
- Experience working in a public sector service-oriented environment.
This is a temporary, full-time position: the position is initially for six months with the possibility of extension with 7 days' notice, and the potential to lead into a permanent position, based on the business requirements.
The position is subject to the provisions of the Collective Agreement with the BC General Employees' Union, Local 705. The Hardware Desktop Support Technician is a Grid ITT position (pay grid $34.99/hr - $38.72/hr).
This position requires a Criminal Record Check and the completion of a driver's abstract.
Applications must include a cover letter and a resume outlining your qualifications and experience. Applications will be reviewed on an ongoing basis and posting will remain open until filled. While we appreciate the interest of all applicants, only those candidates under consideration will be contacted.
To learn more and to apply, visit:
Thank you for considering the Thompson-Nicola Regional District as a place to share your talents -
IT Support Technician
1 week ago
First Nations Tax Commission Kamloops, Canada**IT Support Technician** · **Our Opportunity** · **Who We Are?** · **Responsibilities** · - Provide training on the use of hardware and software · - Responsible for inventory management of all IT assets · - Works with others to coordinate procurement by tracking requests, tracki ...
-
E-learning Support Technician
1 day ago
Thompson Rivers University Kamloops, CanadaThe E-Learning Support Technician's key responsibility is to structure and support a variety of current and emerging environments for online teaching and learning as part of the Learning Technology and Innovation Unit under the direction of the Manager, Learning Technology and In ...
-
Computer support technician
1 week ago
Syncrety Kamloops, BC, CanadaWe are seeking a highly motivated and skilled Computer Support Technician to join our team If you have a passion for providing exceptional IT support and enjoy working in a structured and standardized environment, this is a great opportunity for you. · Our business core values a ...
-
user support technician
6 days ago
Wikads Inc. Kamloops, CanadaEducation: · Expérience: · Education · College/CEGEP · or equivalent experience · Tasks · Respond to users experiencing difficulties with computer · Consult user guides, technical manuals and other documents to research and implement solutions · Provide advice and training to u ...
-
user support technician
5 days ago
Wikads Inc. Kamloops, CanadaEducation: College/CEGEP · Experience: 3 years to less than 5 years · or equivalent experience · Tasks · Respond to users experiencing difficulties with computer · Consult user guides, technical manuals and other documents to research and implement solutions · Provide advice and ...
-
IT Support Technician, Tier 2
1 week ago
Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre Sun Peaks, Canada**Role Proposition**: · **Physical Requirement**: · Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately in an indoor setting. · **Accountabilities**: · - Organize, prioritize, and schedule workload using in-house help desk systems · - Hardware ...
-
Computer Support Technician I
1 week ago
Syncrety Kamloops, BC, CanadaWe are seeking a highly motivated and skilled Computer Support Technician to join our team If you have a passion for providing exceptional IT support and enjoy working in a structured and standardized environment, this is a great opportunity for you. · If you are self-motivated, ...
-
E-Learning Support Technician
5 days ago
Thompson Rivers University Kamloops, CanadaDUTIES · & RESPONSIBILITIES Creates Student Learning Environments by utilizing document languages (XML/HTML, RSS, Wiki Markup or other formats) to format and structure course content using TRU design standards and templates. · Coordinates with Instructional Designers to deter ...
-
Pharmacy Technician
1 week ago
Interior Health Authority Kamloops, Canada**Join Our Team at Royal Inland Hospital in Kamloops** · Are you ready to be part of a dynamic team driving clinical pharmacy practice forward across Interior Health? At Royal Inland Hospital, we're all about innovation, progression, and unwavering dedication to our patients. Nes ...
-
Service Supervisor
1 week ago
Cummins Kamloops, Canada**Service supervisor** · Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. · We believe in flexibilit ...
-
Service Supervisor
1 week ago
Cummins Inc. Kamloops, Canada**Service Supervisor** · **Description** · **Service supervisor** · Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's to ...
-
Bench Technician
6 days ago
Guerrilla Consulting LTD Kamloops, Canada**About Guerrilla Consulting LTD** · We're a group of analysts, advocates and strategists that thrive on sharing our experience and knowledge to help you make a success of your business. We use our knowledge, experience, and relationships to help businesses meet their critical ob ...
-
Field Service Supervisor
18 hours ago
Finning International Inc. Kamloops, CanadaCompany: · Finning Canada · Worker Type: · Permanent · Position Overview: · In a leadership role at Finning, a leader in our industry, you have the opportunity to make a difference. With ample opportunity to learn, grow and gain exposure to cutting edge technology in the industry ...
-
Forest Technician
1 week ago
Forsite Consultants Ltd Kamloops, CanadaCome Grow with Us Forsite is actively looking for **Forest Technicians** to work out of our **Kamloops, BC** location. · **WHO WE ARE** · With 10 locations throughout Canada, Forsite Consultants Ltd. is a leading provider of integrated forest land development and management servi ...
-
Petroleum Technician
3 days ago
Executive Flight Centre Group Ltd Kamloops, Canada Full timeAviation Ground Fueling Technologies (AGFT) provides leading edge aviation fueling parts, systems and solutions across Canada. Headquartered in Edmonton, Alberta, AGFT has operations throughout Canada. Our vision is to provide an excellent quality of service to all customers in t ...
-
Commercial Vehicle Technician
1 week ago
Dawson Group Kamloops, Canada**Dawson International Truck Centres //** Are you looking for a chance to be part of something big, something meaningful, something important? How about keeping our vital transportation infrastructure — our roads, highways and bridges — safe for B.C. families and businesses · Daw ...
-
Service Manager
1 week ago
Westerra Equipment Kamloops, Canada**Westerra Equipment** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equi ...
-
Program Coordinator
1 week ago
Youth Climate Corps BC Kamloops, Canada**Work with Youth Climate Corps in your community** · - Compensation and benefits: $27 - $30 per hour depending on qualifications and experience; 16 vacation days; 30 minutes of paid wellness time per day. · - Hours: 35 hours per week · - Date Range: End of February / beginning o ...
-
Service Support Advisor
1 day ago
Finning Canada Kamloops, CanadaCompany: · Finning Canada · Number of Openings: · 1 · Worker Type: · Permanent · Position Overview: · The Service Support Advisor is a key member of the Customer Support Operations team responsible for providing excellent service support to both internal and external customers wh ...
-
Fire Alarm Technician
1 week ago
Everguard Kamloops, CanadaAs our Fire Alarm Technician, they will be responsible for a wide variety of in-field fire services such as installing, inspecting, maintaining, modifying, programming, and servicing fire alarm and fire protection systems. Some of the additional expectations of this role include: ...
Hardware Desktop Support Technician - Kamloops, Canada - Thompson-Nicola Regional District
Description
Thompson-Nicola Regional District
Hardware Desktop Support Technician
Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions showcases the region's beauty - pristine but rugged mountains, rolling grasslands, lush evergreen forests, and historical and modern areas, all within 45,000 square kilometers. Headquartered in the heart of downtown Kamloops, the TNRD provides a wide range of local government services to the population of 144,000 living within its 11 diverse municipalities and 10 electoral areas.
The Role
Reporting to the Supervisor of Technology Services, this temporary, full-time position involves logging customer calls, investigating, assessing and resolving software, hardware and telephony problems.
This role is required to:
Hardware Desktop Support Technician professionals in Kamloops
-
Beatrice Taiwo-Jubril
Human Resources Professional