Jobs
>
Markham

    Network Professional - Markham, Canada - Rogers Communications

    Rogers Communications
    Rogers Communications Markham, Canada

    1 week ago

    Rogers Communications background
    Description

    At Rogers, we put our customers first in everything we do We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we're passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

    This position plays the key role in supporting both the Rogers Business Managed Services customer base as well as supporting all other internal technical staff in a mentoring role. This position is also responsible for the daily operations and management of the corporate network. The Network Professional provides guidance to Network Analysts in the National Support Centre (NSC), including but not limited to, the implementation, administration, and maintenance of customer networks. This specifically includes the troubleshooting of all reported customer issues, including identifying application performance problems and participation in the trouble shooting of networking equipment managed and maintained by Rogers Business Managed Services. This role may additionally be called upon to support the Professional Services team with deployments.

    Primary Responsibilities

    • 1st level escalation point for Network Analysts

    • Approve scripting changes

    • Manage and assign daily workflow of all incidents for all queues

    • Mentoring and training Network Analysts

    • Provide internal escalation duties including reporting on major outages, RFO reports, ensure escalated calls are handled appropriately with feedback to the client

    • Participate in trouble shooting of escalated issues

    • Network Professionals will be assigned dedicated customers that they are responsible for – this is not handling all incidents but rather ensure the incidents are handled effectively and within SLAs

    • Network Professionals will meet regularly with their assigned customers

    • Be responsible for ensuring highest level of support for dedicated clients

    • Ensure in depth knowledge of internal systems and procedures as well as customer procedures, networks, systems, applications, etc. is transferred to Network Analysts via documentation, training and mentoring.

    • Be available to work dedicated Monday to Friday day shifts covering 7 AM to 9 PM

    • Participate in a rotating Escalation Process for Network Analysts

    • Work overtime as required

    • Collaborate with Network Specialists (Professional Services team) to create optimal network design topologies and configurations.

    • Install, configure, test, maintain, monitor, and troubleshoot networked peripheral devices and networking hardware and software products.

    • Maintain security solutions, including firewall, and VPN and intrusion detection prevention systems.

    • Maintain all network hardware and equipment, including firewalls, routers, switches, hubs, etc.

    • Participate with vendors and carriers during problem analysis/resolution as required.

    • Monitor and test network performance and provide network performance statistics and reports.

    • Respond to incidents as required, SNMP alarms and e-mails regarding customer network issues, customer change requests, etc.

    • Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of clients, and recommend and implement corrective hardware and software solutions, including off-site repair.

    • Recommend, schedule, and perform network improvements, upgrades, and repairs.

    • Support development and implementation of networking projects and new technology installations.

    • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.

    • Practice network asset management, including maintenance of network component inventory.

    • Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.

    • Prepare and ensure accuracy of documentation, procedures, manuals, and check lists.

    • Aid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.

    • Understanding of the organization's goals and objectives.

    Job Requirements

    • College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.

    • Certifications with Cisco or Fortinet (CCNA/NSE 4 minimum requirement, CCNP/ NSE 7 preferred).

    • WAN technologies such as MPLS, TLS and point to point

    • Working knowledge of Active Directory, DNS, DHCP and WINS

    • Working technical knowledge of network and PC operating systems.

    • Working technical knowledge with Cisco products such as switches (IOS-based)

    • Working technical knowledge with firewalls, SSL solutions

    • Working technical knowledge of current network hardware, protocols, and standards.

    • Working with Local and Wide Area Networking Technologies.

    • Understanding of the organization's goals and objectives.

    Schedule: Full time
    Shift: Variable
    Length of Contract: No Selection
    Work Location: Cochrane DR(7735), Markham, ON
    Travel Requirements: Up to 10%
    Posting Category/Function: Call Centre Operations & Technical Support
    Requisition ID: 304369

    At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ.

    Successful candidates will be required to complete a background check as part of the hiring process.

    Posting Notes: No Selection

  • Rogers

    Network Professional

    1 week ago

    Rogers Markham, Canada

    Network Professional · At Rogers, we put our customers first in everything we do We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team ...

  • Scotiabank

    Black Tech Professionals Networking Event

    6 days ago

    Scotiabank Toronto, Canada

    Requisition ID: 179467 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · Kindly register your interest to our 'Black Tech Professionals Networking event' on June 22nd, pm EST, if you are looking for opportunities for any Te ...

  • IBM

    Mvs Networking Remote Technical Support Specialist

    3 days ago

    IBM Markham, Canada

    Introduction · At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are y ...

  • IBM

    Mvs Networking Remote Technical Support Specialist

    5 days ago

    IBM Markham, Canada

    **Introduction** · At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. A ...

  • Xplore Inc.

    Director, Network Program Office

    1 week ago

    Xplore Inc. Markham, Canada

    **Position Overview**:** · Are you experienced at leading a program management office? Are you a passionate builder of teams who excels at creating the processes and implementing the tools that enable your team to succeed? Does leading a program office team to enable the delivery ...

  • Aviva

    Command Center Analyst

    1 day ago

    Aviva Markham, Canada

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. · What you'll do · This role requires to employ and establish best practices for the use of infrastructure pla ...

  • Motion LP

    Sales Consultant

    1 week ago

    Motion LP Markham, Canada

    **Consider joining us as a Mobility and Accessibility Consultant if**: · **About Motion**: · Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Sa ...

  • Everlink Payment Services

    Support Analyst

    1 week ago

    Everlink Payment Services Markham, Canada

    **Support Analyst** · **Markham, ON** · **WWW.EVERLINK.CA** · **ABOUT EVERLINK** · Everlink Payment Services Inc. is a leading provider of comprehensive, innovative and integrated payments solutions and services for 97% of credit unions, 55% of consumer-facing schedule 1 and 2 ba ...

  • Everlink Payment Services

    Human Resources Generalist

    9 hours ago

    Everlink Payment Services Markham, Canada

    **JOB PROFILE** · **HUMAN RESOURCES GENERALIST** · **ABOUT EVERLINK** · Everlink Payment Services Inc. is a leading provider of comprehensive, innovative, and integrated payments solutions and services for 98% of credit unions, 55% of consumer-facing schedule 1 and 2 banks, and a ...

  • Bell Canada

    Technician - Advanced, Cable Repair Technician

    6 days ago

    Bell Canada Markham, Canada

    Req Id: 411888 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a co ...

  • Radeon Technologies Ltd

    Analyst, Information Systems

    9 hours ago

    Radeon Technologies Ltd Markham, Canada

    Work Term: Temporary · - Work Language: English · - Hours: 40 hours per week · - Education: Other trades certificate or diploma · - Experience: 5 years or more · - or equivalent experience · **Tasks**: · - Confer with clients to identify and document requirements · - Conduct busi ...

  • Change Connect

    Account Manager

    9 hours ago

    Change Connect Markham, Canada

    Our client, a leading visual communications firm which offers comprehensive services across multiple industries, is seeking an **Account Manager** to join their sales team. The role focuses on managing the day-to-day relationship with their existing accounts. The team is built to ...

  • CaTECH Systems

    Corporate Delivery Driver

    1 week ago

    CaTECH Systems Markham, Canada

    **COMPANY INFO** · CaTECH is one of Canada's largest Network Infrastructure providers. We offer innovative & high-quality solutions for Data Centers, Networking, Converged Media/AV, Business Telephony, Security and Electrical services. We are supported by hundreds of professional ...

  • ICON Media Communications Inc.

    IT Systems Administrator

    9 hours ago

    ICON Media Communications Inc. Markham, Canada

    We are looking for an **IT System Administrator **with 3 to 5 years of related working experience. He or she will be responsible for supporting the IT department with maintaining the company's existing IT network infrastructure and web environment. · **Primary Responsibilities** ...

  • Specsavers

    Optometrist Ownership Opportunity

    6 days ago

    Specsavers Markham, Canada

    **Location: Markham, ON - Armadale Square** · **Your opportunity and clinic** · At Specsavers, we have a dedicated support team to make the daunting aspects of ownership straight forward. As an Optometry Partner, you can be an independent owner without worrying about the little t ...

  • Sofina Foods Inc

    Co-op/intern/student - Legal / Law

    5 days ago

    Sofina Foods Inc Markham, Canada

    Join Us · Our team is looking for Summer Student - Legal/Law at our Corporate, Legal & GR in Markham, ON. · Join our family of diverse, talented, and dedicated people and become part of an industry-leading company as we strive to be the most successful food company in the world. ...

  • Aviva

    Manager, Call Centre Infrastructure

    1 week ago

    Aviva Markham, Canada

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. · We are looking for a positive and collaborative Manager, Call Centre Infrastructure to be part of and contri ...

  • LUXOTTICA

    Sublease Associate Optometrist- Markham On

    1 week ago

    LUXOTTICA Markham, Canada

    Sublease Associate Optometrist · - Markham ON- LensCrafters · **Date**:Feb 25, 2023**Brand**:LensCrafters**Location**:Markham, ON, CA, L3R 4M9**Requisition ID**: At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the larg ...

  • Desjardins Financial Security Independent Network - Markham #293

    Life and Health Insurance Advisor

    1 week ago

    Desjardins Financial Security Independent Network - Markham #293 Markham, Canada

    **Life and Health Insurance Advisor** · Our financial centre is looking for a life and health insurance advisor to join our dynamic team. · **The Profession** · The role of a financial security advisor involves meeting with people to put a plan in place to help them achieve their ...

  • Mobis Parts Canada Corporation

    IT (M365) Specialist

    2 days ago

    Mobis Parts Canada Corporation Markham, Canada

    MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to co ...