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    Grocery Department Manager - Waterloo, Canada - Farm Boy Inc.

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    Full time
    Description
    Job Description

    This position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

    Major Responsibilities:

    • Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
    • Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals (e.g. financial results).
    • Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
    • Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge and corporate policies and procedures.
    • Responsible for retail operations and deliverables (e.g. inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
    • Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
    • Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.
    • May be requested to undertake other related duties on a periodic basis.
    Qualifications
    • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
    • Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
    • Excellent organizational, interpersonal and analytical skills.
    • Clear and effective communication style, both written and oral.
    • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
    • Ability to learn manual and automated systems/tools.
    • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
    • Flexible schedule, including weekends, evenings and holidays.
    • Fluency in English and French shall be considered an asset.

    Work & Sensory Environment:

    • Providing service to several people or departments, working under many simultaneous deadlines.
    • Required to stand and walk for long periods of time during shift.
    • Required to lift, carry or handle heavy objects.
    Additional Information

    FBSWE

    Accommodation is available upon request for applicants and employees with disabilities.


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