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    Telecommute Customer Success Manager - Winnipeg, MB, Canada - Constructor, Inc.

    Constructor, Inc.
    Constructor, Inc. Winnipeg, MB, Canada

    1 week ago

    Default job background
    Description

    Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.

    We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.

    As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

    Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments.

    Helping craft and dictate both internal and external narratives for what's needed to make a customer successful
    Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
    Fielding and troubleshooting customer support requests
    Creating and updating customer documentation and training materials as needed
    A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
    Fully remote team - choose where you live
    Work from home stipend We want you to have the resources you need to set up your home office
    Training and development budget for every employee, refreshed each year
    Work with smart people who will help you grow and make a meaningful impact
    Diversity, Equity, and Inclusion at Constructor

    As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

    Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed.

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