Jobs
>
Winnipeg

    Customer Success Manager - Winnipeg, Canada - Constructor

    Constructor
    Constructor Winnipeg, Canada

    4 days ago

    Default job background
    Full time
    Description

    About You

    You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.

    About Us

    Constructor powers product search and discovery for some of the largest retailers in the world, like Sephora and Petco. We serve billions of requests every day, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.

    We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.

    About the Position

    As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

    Your specific responsibilities will include:

    • Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results
    • Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings
    • Helping craft and dictate both internal and external narratives for what's needed to make a customer successful
    • Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
    • Fielding and troubleshooting customer support requests
    • Creating and updating customer documentation and training materials as needed
    • Always looking for new ways you can make our integration process more robust and make customers feel even more successful

    Requirements

    • A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
    • Excellent communication and interpersonal skills
    • Know what an API is and have interacted with them before
    • Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
    • Ability to convince and motivate those around you to do what you know is right
    • Enjoy interacting with customers and solving new problems daily
    • Ability and desire to learn quickly, think outside the box, and come up with solutions to problem

    Benefits

    • A competitive compensation package including stock options
    • Fully remote team - choose where you live
    • Work from home stipend We want you to have the resources you need to set up your home office
    • Apple laptops provided for new employees
    • Training and development budget for every employee, refreshed each year
    • Parental leave for qualified employees
    • Work with smart people who will help you grow and make a meaningful impact

    Diversity, Equity, and Inclusion at Constructor

    At we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don't meet all of our listed qualifications.

  • Laivly

    Customer Success Manager

    1 week ago

    Laivly Winnipeg, Canada

    **About Laivly** · We are an ambitious company of curious technologists. We don't just code, we invent. We don't just build, we create. We are gamers, sci-fi geeks, and artists. We help the world's biggest brands discover and leverage Artificial Intelligence, Machine Learning and ...

  • Constructor

    Customer Success Manager

    3 days ago

    Constructor Winnipeg, Canada

    **About You** · You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and ...

  • 365 Technologies

    Client Success Manager

    5 days ago

    365 Technologies Winnipeg, Canada

    **Summary**: · As a Client Success Manager at 365 Technologies, your mission is to strengthen and grow our relationships with our existing managed services clients. Through semi-annual Technology Business Review (TBR) meetings, regular communication and leveraging internal 365 re ...

  • Eptura

    Partner Success Manager

    1 week ago

    Eptura Winnipeg, Canada

    **Job Title**: Partner Success Manager · **Location**: Winnipeg, Canada · **Who are we**: · We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart ...

  • ChickAdvisor Inc.

    Client Success Manager

    3 days ago

    ChickAdvisor Inc. Winnipeg, Canada

    **About us** · We are a fun, dynamic team of entrepreneurial minded individuals. ChickAdvisor Inc is a majority Women Owned business. · We are currently searching for a full-time Client Success Manager to join our team. We work with large CPG brands as well as smaller direct to c ...

  • Fanset Construction Company

    Client Success Manager

    6 days ago

    Fanset Construction Company Winnipeg, Canada

    Our construction company is seeking a dedicated and reliable Client Success Manager to join our team. We are looking for an individual who is committed to providing exceptional customer service to our clients. As a CSM, you will play a critical role in ensuring that our clients r ...

  • beBee Professionals

    Virtual Customer Success Manager

    1 week ago

    beBee Professionals Winnipeg, Canada Support - Virtual Assistant Services Freelance

    BeBee Professionals is looking for a Virtual Customer Success Manager to join our team in Winnipeg. The successful candidate will be responsible for providing exceptional customer service and support to our clients. · The ideal candidate should have a Bachelor's degree in Busines ...

  • Eptura

    Success Manager

    1 week ago

    Eptura Winnipeg, MB, Canada

    We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Together, we're dedicated to making workplaces and assets work harder for people everywhere, giving them the opportunit ...

  • Eptura, Inc

    Success Manager

    1 week ago

    Eptura, Inc Winnipeg, MB, Canada

    We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Together, we're dedicated to making workplaces and assets work harder for people everywhere, giving them the opportunit ...

  • Eptura

    Success Manager

    1 week ago

    Eptura Winnipeg, MB, Canada

    We're EpturaTM — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Together, we're dedicated to making workplaces and assets work harder for people everywhere, giving them the opportun ...

  • Eptura

    Success Manager

    1 day ago

    Eptura Winnipeg, MB, Canada

    Were Eptura a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Together, were dedicated to making workplaces and assets work harder for people everywhere, giving them the opportunity to ...

  • Eptura

    Customer Success Manager

    1 week ago

    Eptura Winnipeg, Canada

    Who are we: · We're EpturaTM — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Toge ...

  • Eptura

    Customer Success Manager

    1 week ago

    Eptura Winnipeg, Canada

    Who are we: · We're EpturaTM — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Toge ...

  • Constructor

    Customer Success Manager

    4 days ago

    Constructor Winnipeg, Canada Full time

    About You · You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are ...

  • Constructor, Inc.

    Telecommute Customer Success Manager

    1 week ago

    Constructor, Inc. Winnipeg, MB, Canada

    Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge. · We have grown several hundred percent YoY for the last 2 years and have ...

  • StorageVault

    Master - Gerant Adjoint (03/26/2024)

    4 days ago

    StorageVault Winnipeg, Canada

    **ASSISTANT MANAGER** · Our passion is people Our culture of continuous improvement paves the way to support you in your success & career growth. We are an essential service with job security & huge growth. · Full-Time DAY shifts. 6 weeks Paid Training Program. No Management Expe ...

  • Mondelēz International

    Field Sales Manager

    1 week ago

    Mondelēz International Winnipeg, Canada

    **Are You Ready to Make It Happen at Mondelēz International?** · **Join our Mission to Lead the Future of Snacking. Make It With Pride.** · You lead a team of field sales representatives/managers to ensure execution of the sales strategy and achievement of annual KPIs and targets ...

  • MNP

    Administrative Assistant

    2 days ago

    MNP Winnipeg, Canada

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. · Make an impact with our Administration team as an Administrative Assistant. This diverse tea ...

  • City of Winnipeg

    Asset Technician 3

    15 hours ago

    City of Winnipeg Winnipeg, Canada

    Under the general supervision of the Maintenance Coordinator, the Asset Technician is responsible for carrying out a variety of assignments including updating and reporting in work and asset management databases, and various contract administration, and assisting with building co ...

  • AccessSMT

    Construction Branch Manager

    1 week ago

    AccessSMT Winnipeg, Canada

    We are looking for a Branch Manager responsible for our Winnipeg operations. · The Branch Manager is responsible for directing and leading a business unit, including full profit and loss responsibility for all facets of the branch. This role requires an individual who is a strong ...