- Perform all the duties of a Service Technician including:
- removal, disassembly, and reconditioning of components
- complex and difficult diagnostics and repairs on agricultural and turf equipment
- may specialize on all types of equipment
- Perform a mix of shop and/or road (in the field) work, as required; which, includes Precision Ag repairs
- Perform any and all service tasks as assigned
- May perform machine start ups
- May perform machine optimizations
- May assist or support in customer clinics
- Assists other technicians with diagnostics
- Maintain condition of vehicles, inventory, tools and equipment in good working order
- Works toward attaining and maintaining appropriate efficiency, productivity and labour performance for personal ratings as well as to assist with team/department goals
- Maintains a minimum 80% or higher, labour performance rating, on a consistent basis
- Must be at over 80% labour performance on a longer-term basis
- Complete all reports and forms required in conjunction with work assignments
- Manages workorder process from start to T complete
- Account for all time and material used in performing assigned duties
- Follow all safety rules and regulations in performing work assignments
- Maintain a clean work area and performs work in a neat and orderly fashion
- Work to build and maintain constructive co-worker relations, and effective and productive team dynamics
- Ensure all safety regulations and requirements are followed by self and others
- Participate in training programs required for the development of skills and knowledge
- Participate in any specified training, as offered in the workplace
- Maintain current knowledge of John Deere and competitive products
- Maintain up-to-date and current product knowledge of related lines
- Maintain required technical and behavioural skills
- Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
- Ability to operate vehicles and equipment used for diagnostic purposes
- Ability to lift at least 40 lbs. repeatedly; ability to lift between 40-75lbs as needed
- Ability to work flexible hours, varying shifts, weekends and holidays, if necessary
- Ability to self-manage
- Having and maintaining a valid driver's license required
- Certified Journeyperson or equivalent
- 4+ years of experience performing service repairs
- Knowledge of engines, hydraulics, powertrains, air-conditioning, mechanical and electrical systems, used in the repair of agricultural and turf equipment; And as they apply to machines marketed by the dealership
- Ability to read, write, and speak effectively with customers and/or other employees
- High School Diploma or equivalent experience required
- Forklift license preferred
- Willingness to learn and work hard
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Agricultural Service Technician - Saskatchewan, Canada - Next Level Group
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Description
Key Responsibility Areas
Equipment Diagnostics, Repairs and Optimization
Administrative/Reporting/Goals
Organization / Department / Team Support
Personal Development
Critical Capabilities
Desired Experience and Qualifications