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    Field Service Technician - Vancouver, Canada - BFG Enterprise Services

    BFG Enterprise Services
    BFG Enterprise Services Vancouver, Canada

    4 days ago

    Default job background
    Technology / Internet
    Description

    FIELD SERVICE TECHNICIAN

    Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada by performing connectivity and hardware troubleshooting and repair in a positive and professional manner

    Responsibilities and Duties:

    • Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
    • Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
    • Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
    • Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
    • Perform travel on a moment's notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required
    • Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
    • Prepare field reports, as required
    • Liaise with Help Desk on escalated issues
    • Investigate and diagnose customers' issues by using technical expertise in a timely and professional manner
    • Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
    • Identify cable pathways
    • Test, review and troubleshoot installed systems
    • Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
    • Troubleshoot cabling, hardware and network related issues in the field
    • Operate hand and power tools (i.e. drill)
    • Apply proficient computer skills and solid knowledge of computer networking
    • Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
    • Work independently and collaboratively with other team members to achieve common project/site objectives

    Occupational Requirements:

    Technical Requirements:

    • CompTIA A+ Certification
    • Minimum university degree with major in information technology or a related program
    • Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
    • Experience working in a retail environment with POS systems is required
    • Experience working with remote management software is an asset
    • Experience in troubleshooting cabling, hardware and network related issues in the field
    • Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
    • Must have and provide company with valid driver's licence and clean abstract for use of company vehicle for travelling to customer sites to provide service
    • Ability to operate hand and power tools (i.e. drill)
    • Proficient computer skills and solid knowledge of computer networking

    Personal Requirements:

    • Excellent prioritizing and communication skills
    • Ability to travel to customers' sites on short notice over extended periods of time
    • Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
    • Must be able to lift up to 75 lbs
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