- Create and track all operational requests through to resolution.
- Provide direct support for all program-related tasks (. setup and ongoing maintenance of programs, funds, channel customers and users)
- Operational lead on all new client/program launches:
- Supporting designated project manager throughout entire implementation phase, including launch.
- Responsible for training and documentation creation prior to launch, and maintenance once implemented.
- Responsible for leading and maintaining all client cadences after launch.
- Responsible for designated tasks during implementation including documentation, approval matrices, training, etc.
- Collaborate with internal teams to champion client program and platform needs.
- Track and provide clients with program and industry best practices.
- Proactively work with internal teams to develop unique solutions, ideas, and improved processes.
- Develop and maintain regular cadence for operation touch points with clients to deliver key metrics on program and support performance.
- Gain an understanding of client business and program needs from an operational perspective to drive win-win scenarios.
- Develop, implement, and maintain all internal/external training materials.
- Participate and support client integrations such as data feeds, APIs, and SFTP sites.
- Track lessons learned over the course of programs and share appropriate reporting/data analysis with internal and external stakeholders.
- Support withclient escalations by providing operational oversight and all required data sets. What you'll bring:
- 3-5 years of experience in account management and/or operational role
- Experience with B2B incentive programs such as Market Development Funds or Co-Operative/Co-Branded Advertising
- Excellent client services skills, and professional demeanor
- Strong project management, consulting, risk management and issue resolution skills
- Strong conflict management skills
- Effective communication skills, both written and verbal
- Excellent presentation skills (comfortable with data analysis and presentation)
- Strong background in Microsoft office - advancedExcel knowledge
- Strong leadership skills with an ability to effectively train/coach
- Strong understanding of data gathering, analysis and presenting recommendations to senior leadership
- Experience with ticket management and/or Fresh deskservices
- Ability to work both independently and cooperatively in a fast-pacedenvironment * Pay transparency Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.
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Co-op/MDF Specialist
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360insights Vancouver, Canada Full timeDescription · Co-op/MDF SpecialistStarting Base SalaryCAD$38,500–$46,000* PlusBonus, Equity & Benefits * Pay transparency Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new ...
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D&H Group LLP Chartered Professional Accountants Vancouver, CanadaD&H Group LLP is a mid-sized, · Vancouver-based firm of Chartered Professional Accountants that has set a standard of excellence that is recognized across the industry. D&H Group LLP offers our clients, whether private enterprise, First Nations organizations, or not-for-profit en ...
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Electronic Arts Vancouver, BC, CanadaElectronic Arts is looking for students to join our world-class internship experience. Summer 2024 will be better than ever as we bring all interns together on-site for orientation week and prep students for the future ways of work by offering remote and hybrid opportunities depe ...
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Teck Resources Limited Vancouver, CanadaJob Description · Duration: 8 months · Positions Available: 1 · Intake Date: Monday, May 6, 2024 · Application Deadline: Monday, April 1, 2024 (we will be reviewing applications on a rolling basis) · Minimum Qualifications: Must currently be enrolled in a recognized and accredit ...
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Stryker British Columbia, Canada Full timeWhy engineering at Stryker? · At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healt ...
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Advisian Vancouver, CanadaJob Description - Engineering Co-op Student - Civil (VAN00EG)Engineering Co-op Student - Civil-VAN00EGCompany:Worley Primary Location · :CAN-BC-Vancouver Job · :Civil Schedule · :Part-timeEmployment Type:EmployeeJob Level:Apprenticeship Job Posting · :Mar 6, 2024 Un ...
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Co-op, Graphic Design
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Hootsuite Vancouver, Canada TEMPORARYTitle: Co-op, Graphic Design · Location: #5 East 8th Avenue, Vancouver, BC · Term: 4 months · Start Date: May 2024, summer term only · Openings: 1 · Overview: · We're looking for a self-driven student seeking a co-op opportunity with a high profile tech company. You'll be worki ...
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BA Blacktop North Vancouver, CanadaAbout the Program · BA Blacktop Program recognizes that students are the future of our industry. Our student co-op program is integral to the growth and future of BA Blacktop. · Who We Are · BA Blacktop, a subsidiary of VINCI Construction, was founded in the Province of British ...
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Visier, Inc Vancouver, CanadaVisier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an ...
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Danaher Vancouver, Canada TEMPORARYBe part of something altogether life-changing · Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative va ...
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Danaher Corporation Vancouver, Canada Paid WorkBe part of something altogether life-changing · Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative va ...
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ERCO Worldwide North Vancouver, CanadaERCO Worldwide has operated for over 100 years, focused largely on the production and supply of in-organic products along with technology for the production of chlorine dioxide. Today, ERCO's major business areas include sodium chlorate, chlor-alkali products, sodium chlorite, an ...
Operations Success Manager, Co-op/MDF Promotions - Vancouver, Canada - 360insights
Description
Description
StartingBase salary USD$50,000 –$60,000 CAD $52,500 – $62,000 PlusBonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world's most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, theUSAand the UK. What you will be doing: The Operations Success Manager (OSM)is a client-facing role that delivers day-to-day support by executing all operational client activitiesfor our Co-Op / MDF Programs. This role focuses on these activities by meeting service level agreements (SLAs) and fostering an exceptional client experience. The role works closely with various internal and external stakeholders to lead platform training, support/maintenance, operational reporting, and to support escalated client activity within a service desk framework. The role is accountable for all operational support across a set group of clients. The OSM takes ownership of ensuring clients are provided with an unbelievable experience through high quality operational standards, coaching/mentorship, and day to day client support. Responsibilities: