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    Night Auditor - London, Canada - Ivey Spencer Leadership Centre

    Ivey Spencer Leadership Centre
    Ivey Spencer Leadership Centre London, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do

    We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

    We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:

  • Competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • RSP matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Access to our onsite gym

    Here is what you will be doing each day:

    As a Night Auditor, you will be working with our Guest Services and Accounting teams to ensure consistent high quality customer service is delivered by providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy, while also completing all audit processes and reports accurately and on time. You will be working an overnight schedule and are often the first point of contact for all hotel, conference and/or restaurant guests during your shift. Daily responsibilities include preparing and distributing daily and/or month end reports, reconciling all daily cash and credit payments, acting as Manager on Duty (MOD), answering guest inquiries about hotel services, facilities, hours of operation and the local area; taking payment and verifying credit authorizations; responding to special guest requests; and championing guest service programs.

    Does this sound like you?

    You are excited to take that next step or start your career in the field of hospitality or accounting. You have a keen eye for detail, and a passion for customer service. You don't shy away from administrative computer work or thinking-on-your-feet to problem solve. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working overnight shifts, including weekends and holidays, works for your personal life.

    At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

    Source: Hospitality Online

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