- Is accountable for the ongoing support of application systems in production including problem analysis, resolution, escalation, and reporting as necessary.
- Provide ongoing support of mainframe applications including responding to service requests, problem analysis, resolution, escalation, and reporting as necessary.
- Reviews and analyzes issues with minimal assistance.
- Ensure potential issues are tracked and escalated in a timely manner.
- Documenting issues and the specific solutions provided.
- Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.
- Understanding of mainframe environments
- Excellent verbal and written communication skills
- Ability to communicate effectively to technical and non-technical audiences.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with others to build and maintain strong, cohesive teams through practicing open dialogue and sharing of ideas/information.
- Excellent organizing, planning and time management skills.
- Self-directed and proactive; thinks beyond the immediate problem with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner.
- Possess an inherent passion for continuous improvement and innovation.
- Customer and results focused.
- Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
- A strong aptitude for learning new tools and systems easily and quickly.
- Experience working both independently and in a team oriented, collaborative environment.
- University Degree or College Diploma in a related discipline
- Minimum 3 years of progressive information technology experience with full application development life cycle and systems integration experience
- Minimum of 3 years JCL and PL/I or Cobol experience
- Strong analysis skills
- Excellent skills in Microsoft office products Word, Excel, PPT, Visio,
- Understanding of source code management
- Provide on-call support for production environments on a rotating schedule.
- Periodic weekend / after-hours work may be required to support project implementations and system upgrades.
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Software Engineer, Operations - Toronto, Canada - Sun Life
Description
Job Description
:As a Software Engineer on the Application Operations & Services (AOS) team, you will have the opportunity to gain knowledge and experience within a mainframe environment. You will be a member of a team responsible for ongoing operations, support, maintenance, and release of application enhancements across a variety of business complexes in the individual line of business. You will gain an understanding of working on a complex, large environment that utilizes mainframe and distributed technologies.
What will you do?
What do you need to succeed?
Technical Skills you will need:
Unique / Additional Requirements: