Supervisor, Airport Operations – passengers services - Dorval, Canada - Air Transat

Air Transat Dorval, Canada

1 week ago

Transportation / Logistics

Description

Be part of the journey

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

Job Description

The incumbent is responsible for overseeing all aspects of ground operations and ensuring that they meet Air Transat's high standards and safety requirements. As an ambassador for the Company, the Supervisor will also promote and maintain a safety culture at all times.

JOB RESPONSIBILITIES

Ensure compliance with Air Transat's airport policies and procedures regarding the treatment of passengers, both in terms of check-in and boarding by assisting and supervising the handler's teams
Communicate the guidelines to the airport's business partners;
As required, attend operational meetings and follow up on service level agreements (SLAs) with our suppliers
Conduct station inspections in accordance with company programs, identify corrective actions and ensure their implementation;
Provide coaching and mentoring to operational teams, both those of Air Transat and the various service providers
Manage station delays, emergency events and irregular operations
Work closely with airport authorities, government agencies and ground handling agents;

Qualifications

High school leaving diploma or equivalent.
Minimum of 7 to 9 years pertinent experience in passenger services with at least 3 years in a leadership role
Extensive experience with above and below the wing operations
Languages: French and English (written and spoken)
Familiar with Transport Canada airline regulations, CBSA and USCBP regulations
Computer systems: Microsoft Office
Excellent communicator, leader and adept at multitasking
Must be flexible to work all hours/days (irregular hours) as dictated by operational requirements
Excellent organizational and customer service skills, professionalism, and autonomy
Sense of leadership, diplomacy, and team spirit
Demonstrated ability to work effectively under pressure.

Additional Information

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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