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    Call Center Agents NEEDED - Markham, ON, Canada - EightSix Network Inc

    EightSix Network Inc
    EightSix Network Inc Markham, ON, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Our well-established client in Markham, ON, a leader in the supplemental Insurance Industry, has partnered with Kelly Services to recruit for a dynamic Bilingual Call Centre Representative to join their team on a permanent basis.

    Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.).

    Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference.

    Maintains confidentiality of client account information and other confidential information. Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits.
    Take and support phone enrolments.
    To continue training/developing with all aspects of the job, product as well as procedures.
    2 years of relevant work experience preferred.
    ~ Efficient in Microsoft Office.
    ~ Bilingual, English and French. Excellent verbal communication skills (in both French and English) are necessary.
    ~ Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with the organization.
    ~ This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday. The starting hours for this position will be 10:30 AM-7:00 PM shift.

    Monday to Friday, 40 hour work week.
    ~ Hybrid model 3 days in the Markham Office and 2 days remote.
    ~$Helping you find what's next is what we're all about. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

    In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live.

    Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.

    Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
    Be the first to be notified about new Call Center Representative jobs in Markham, Ontario
    Kelly Services (Canada), Ltd. in Markham, Ontario, Canada
    #
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