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    Customer Service Representative - Ontario, Canada - Port Colborne Bocce Club Inc

    Port Colborne Bocce Club Inc
    Port Colborne Bocce Club Inc Ontario, Canada

    3 weeks ago

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    Description

    The City of Port Colborne, located on the south coast of the scenic Niagara region, Niagara's Port of Call has found the perfect balance – successful industrial and commercial sectors, comfortable and scenic residential areas, white sand beaches, unique culinary choices, the world class Sugarloaf Marina, fishing, golfing, trails, shopping districts along the historic Welland Canal – truly a community that adds to the overall Niagara Experience.

    The City of Port Colborne is seeking an energetic and dedicated individual with exceptional customer service and communication skills to join our team as a Customer Service Representative / Cashier .

    Under the direction of the Manager of Customer Service and Revenue, the Customer Service Representative / Cashierprovides exceptional customer service to the public as first point of contact for the City through phone, email, and counter inquiries including cashier duties.

    You will receive, record and update all revenues due to the City as Cashier and issue tax certificates.
    telephone, email and counter.

    Receive, assess, refer and answer inquiries related to all departments of the City such as tax, water, parking, forestry, roads maintenance, traffic operations, culture and recreation.

    Triage requests, determining information needs and entering information in a variety of computer-based software applications.
    Enter and maintain online requests, paper files and logs related to service requests.
    Participate in on-going monitoring of telephone calls to ensure standards are being met.
    Report regularly on the status of results and performance.

    Process a variety of financial transactions for City services and programs including cash, debit and credit cards following department designated collection procedures and payment options.

    Complete monthly reconciliation preparation as required.
    A College Diploma in Business, Accounting or a related field is considered an asset. You will heave at least 1 year of experience in a customer service setting. Cashier and collections experience is an asset. Experience with financial systems, work order management systems and other operation systems is required. Accounting knowledge is an asset.

    You have stronginterpersonal skills to communicate effectively and tactfully with the general public and respond to enquiries on a daily basis and provide collection calls to ratepayers and customers.

    The rate of pay for this permanent unionized position is$27.64 per hour for a 35 hour work week. The position comes with a competitive benefit package including Omers Pension Plan.
    Accommodations are available for all parts of the recruitment process.
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