Infirmière/Infirmier gestionnaire de cas, Bilingue - Québec, QC, Canada - Innomar Strategies

Description

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Provide support to patients and health care providers, including but not limited to i nformation on the Patient Support services, specific diseases and therapies based on manufacturer provided materials and product monograph ;
Acts as a liaison between patients, families, health care providers and payers related to medication access .
Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments and situations that fall outside program provided materials or manufacturer product monograph;
Database management and ongoing auditing of files and information captured;
Administer and adhere to case-management protocols, including data collection, on-going patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Work directly with the reimbursement specialist and the physician to secure funding for their patient's therapies; Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required ;
Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
Clear communication to the manager, team and the client regarding the management of patient cases;

With the managers, participate in the training process of new Drug Access Navigator , including but not limited to shadowing & call monitoring.

A Bachelor's degree in health care or a related field
Requires a minimum of three (3) years , and preference of greater than f i ve ( 5 ) years, in the healthcare, pharmaceutical or insurance industry or related experience;
The preferred candidate has healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;
Bilingualism (French and English)
~ "The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams."

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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Part time Affiliated Companies:

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Fournir un soutien médical aux patients et aux fournisseurs de soins de santé, y compris , mais sans s'y limiter, l 'éducation sur des maladies et traitements spécifiques et la gestion des maladies ;
Gestion de la base de données et vérification continue des dossiers et de l'information saisie;
Administrer et adhérer à des protocoles de gestion des cas, incluant la surveillance clinique, la collecte de données, le suivicontinud es patient s , la conformité,le suivi del ' interruption ou l ' abandon de traitement, les rapports sur les effets indésirables et la liaison avec les fournisseurs de soins de santé primaires;
Se p réparer et assister à de s séances de formation spécialisée plus poussées sur des thérapies spécifiques, données par l ' équipe pharmaceutique;
Assister aux réunions de patients et aux conférences au besoin pour éduquer les patients et les prestataires concernant les informations sur les maladies/les produits etles servicesde gestion de cas;
Assurer la liaison avec les fournisseurs de soins de santé, les pharmacies et les cliniques de perfusion et d ' autres organismes au besoin, afin de coordonner les perfusions, l ' administration de médicaments et résoudre les problèmes qui surviennent;
Entretenir des c ommunication s claire s avec le gestionnaire, à l ' équipe et le client concernant la gestion des cas de patients;
Avec les gestionnaires, participer au processus de formation de nouvelles infirmières gestionnaires de cas, y compris, mais sans s ' y limiter, l ' observation et la surveillance des appels ;

Soutenir et collaborer avec le personnel d'autres programmes en vue de l'élaboration et de la mise en œuvre de programmes de gestion des maladies, incluant l'établissement des exigences cliniques, la rédaction de textes, de manuels ou de dépliants pour les patients, la détermination des paramètres du programme de conformité, des évaluations des besoins et des protocoles;
Fournir des commentaires au sujet des protocoles, bases de données, processus et relations entre départements actuels
Être disponible sur appel en dehors des heures régulières et le week-end (24/7) pour des consultation s téléphonique s périodique s et des courriels en fonction des besoins du programme;
D' autres fonctions et tâches peuvent être confiées à l' infirmière gestionnaire de cas de temps à autre, selon les besoins;
Peut être appelé à travailler sur appel ou de garde
Provide support to patients and health care providers, including but not limited to i nformation on the Patient Support services, specific diseases and therapies based on manufacturer provided materials and product monograph ;
Acts as a liaison between patients, families, health care providers and payers related to medication access .
Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments and situations that fall outside program provided materials or manufacturer product monograph;
Database management and ongoing auditing of files and information captured;
Administer and adhere to case-management protocols, including data collection, on-going patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Work directly with the reimbursement specialist and the physician to secure funding for their patient's therapies; Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required ;
Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
Clear communication to the manager, team and the client regarding the management of patient cases;

With the managers, participate in the training process of new Drug Access Navigator , including but not limited to shadowing & call monitoring.

Provide feedback regarding current protocols, databases, processes, inter-departmental relationships
B accalauréat oudiplôme d ' infirmier(ère) autorisé(e) (IA), diplôme d ' études supérieures ou expérience spécifique de gestion d'un cabinet est préférable, avec cinq (5) années d ' expérience en soins infirmiers;
Au moins deux (2) ans d'expérience du contexte d u remboursement par destiers publics ou privés ou dans les ventes (non requis, mais un atout), la gestion des soins ou le soutien clinique dans l ' industrie pharmaceutique, ou expérience connexe;
Le(la) candidat(e) préféré(e) est un(e) infirmier(ère) avec une expérience dans les soins de santé et la gestion de cas, dans un cabinet médical ou un hôpital ou dans l ' industrie de l ' assurance ou de la biopharmaceutique;
Bilinguisme (français et anglais) est préférable ;
Solides compétences au téléphone ;
Maîtrise des techniques de présentation
Maîtrise de Microsoft Word, Excel, PowerPoint et autres programmes Office
Disponible pour voyager au moins 15% du temps par an
A Bachelor's degree in health care or a related field
Requires a minimum of three (3) years , and preference of greater than f i ve ( 5 ) years, in the healthcare, pharmaceutical or insurance industry or related experience;
The preferred candidate has healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;
Bilingualism (French and English)
"The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams."

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles.

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Part time Affiliated Companies:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

Accessibility Policy
When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere.

We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

To protect yourself, we urge you to be vigilant and follow these guidelines.

Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

Avoid sharing your Social Security number, bank account details, or identification documents during the application process.

Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer.

Scammers often use free email services or chat platforms without providing an official company contact information. com, @alliance-, @alliance-, alliance- or alliance-healthcare.

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.

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