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Kitchener

    Technical Specialist - Kitchener, ON, Canada - Carekw

    Carekw
    Carekw Kitchener, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    Join our dynamic IT team as an IT Support Technician with a focus on cybersecurity.

    As an IT Support Technician, you will be crucial in providing both technical support and cybersecurity expertise to enhance our internal network and systems security.

    You will work closely with various departments to troubleshoot, maintain, and secure our IT infrastructure, ensuring a safe and productive environment for all employees.

    Provide IT support to internal departments, addressing both hardware and software issues while ensuring minimal downtime.
    Implement and monitor cybersecurity measures to protect systems, networks, and data.
    Assist in the configuration and maintenance of network hardware and software, focusing on security parameters.
    Collaborate with IT team members to perform regular security audits and risk assessments.
    Develop and maintain documentation related to IT support processes, cybersecurity protocols, and user guides.
    Educate and train staff on cybersecurity best practices and new security technologies.
    Regularly compile and present reports that provide insightful data to key stakeholders, supporting strategic decision-making and operational improvements.

    Provide both in-person and virtual IT support across multiple sites, ensuring efficient resolution of issues and consistent support regardless of location.

    Occasional travel may be required to provide support at different sites.

    Occasionally perform after-hours work to support system outages or the implementation of new systems, ensuring minimal disruption to daily operations.

    Assists Development Team with new projects that support growth across CareKW locations.


    Technical Skills:
    Proficient with Windows operating systems, Office 365, and Azure.
    Skilled in configuring network hardware and diagnosing network performance issues.
    Knowledge of infrastructure hardening techniques and implementation of cybersecurity measures.
    Friendly and approachable when assisting and coaching others on technical issues.
    Meticulous attention to detail with a proficiency in Microsoft operating systems and a
    Willing to deepen knowledge in cybersecurity.
    1-3 years of demonstrated IT and cybersecurity experience.
    ~ Experience in a helpdesk type role considered a strong asset.
    ~ Experience in Network administration a strong asset.
    ~ Must have a valid driver's license, in times when travel is required, transportation options may be provided.

    Health Care Spending Account (Dental, Vision Care, etc.)
    The CareKW team fuels creative healthcare solutions in Ontario. Our PSW, Nurse and Rehabilitation services are backed by a strong, flexible, and reliable team. CareKW is seeking candidates to join a growing team that enhances community health and makes a difference in healthcare.


    Job Type:
    Full-time
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