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Newmarket

    Customer service Advisor - Newmarket, Canada - Go RH

    Go RH
    Go RH Newmarket, Canada

    Found in: Jobillico Premium CA C2 - 1 week ago

    Default job background
    Full time
    Description

    Our client JJS Abrasifs is looking for a motivated and competitve Bilingual Customer service Advisor for their clients in the Quebec region and throughout Canada.


    MAIN RESPONSIBILITIES OF THE BILINGUAL CUSTOMER SERVICE ADVISOR

    Customer service (50%)


    • Answer general inquiries from our customers by phone (give prices, guide customers in choosing which product to use) ;


    • Respond to requests from representatives and liaise with other units;


    • Liaise with the warehouse manager to answer questions about their deliveries;

    Quotations and order processing (20%)


    • Receive and process customer requests;


    • Prepare and check orders and quotations and process them in the SAP system;


    • Respond to billing inquiries;

    Purchasing (30%)


    • The Customer service Advisor Assist the buyer in the analysis of MRP reports;


    • Assist the buyer in tracking orders with suppliers;


    • Participate with the buyer in updating costs (MRC), purchase and sales prices in item files;

    WORKING AT JJS MEANS :


    • Working in a family business on a human scale;


    • Working in a clean, temperate, state-of-the-art environment;


    • A standard 37-hour work week.


    • Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).


    • Deferred Profit Sharing Plan after 6 months (DPSP, 2% of salary).


    • Laptop computer and equipment.


    • Vacation: 2 weeks plus company closure during December vacations.

    QUALIFICATIONS / REQUIREMENTS OF THE CUSTOMER SERVICE ADVISOR :


    • Fluently bilingual, strong communication skills in English and French (written and oral);


    • College diploma in general administration (or any other related experience or qualification deemed relevant);


    • 1 to 2 years' experience in customer service with a distributor of industrial products;


    • Customer-oriented;


    • Concern for quality and detail;


    • Ability to build trusting relationships;


    • Good knowledge of Microsoft Excel and Outlook;


    • Experience with SAP would be considered an asset;



    For all information contact Mohamed Kebe at or


    French verison


    JJS Abrasifs, notre client, est à la recherche d'un candidat très motivé et compétitif pour combler le poste de Conseiller(ère) au service à la clientèle Bilingue qui s'occupera de répondre aux besoins de nos clients principalement au Québec mais également à travers le Canada.

    RESPONSABILITÉS DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À LA CLIENTÈLE :

    Service à la clientèle (50%)

    • Répondre aux demandes générales de nos clients par téléphone (donner les prix, guider les clients dans le choix du produit à utiliser) ;


    • Répondre aux demandes des représentants et assurer la liaison auprès des autres unités ;


    • Assurer la liaison avec le responsable de l'entrepôt afin de répondre aux questions concernant leurs livraisons ;

    Soumissions et traitement des commandes (20%)


    • Recevoir et traiter les demandes des clients ;


    • Préparer et vérifier les commandes et les soumissions et de les traiter dans le système SAP ;


    • Répondre aux demandes liées à la facturation

    Achats (30%)


    • Assister l'acheteur sur l'analyse des rapports MRP;


    • Aider l'acheteuse dans le suivi des commandes chez les fournisseurs;


    • Participer avec l'acheteuse à la mise à jour des cost (MRC), des prix d'achat et ventes dans les fiches des articles ;


    AVANTAGES     DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À LA CLIENTÈLE :

    • Oeuvrer dans une entreprise familiale à échelle humaine ;
    • Évoluer dans un environnementpropre, tempéré et à lafine pointe de la technologie ;
    • Semaine de travail standard de 37 heures.
    • Assurance collective après 3 mois (santé, invalidité, médicaments prescrits, programme d'aide auxemployés).
    • Programme de participation différée aux bénéfices après 6mois (RPSP, 2 % du salaire).
    • Ordinateur portable et équipement.
    • Congés: 2semaines plus la fermeture de l'entreprise pendant les vacances de décembre.

    QUALIFICATIONS / EXIGENCES :DU REPRÉSENTANT TECHNIQUE AUX VENTES

    • Parfaitement bilingue, fortes aptitudes à la communication en anglais et en français (à l'écrit et à l'oral);
    • Diplôme d'études collégial en administration général (ou toute autres expériences ou qualification connexejugées pertinentes) ;
    • 1 à 2 années d'expérience au service à la clientèle auprès d'un distributeur deproduits industriel;
    • Orienté client ;
    • Soucis de la qualité et du détail ;
    • Capacité à bâtir des relations de confiance ;
    • Vous avez de bonnes connaissances des logiciels Microsoft Excel et Outlook ;
    • Une expérience avec SAPsera considérée comme un atout ;


    Contacter Mohamed Kebe pour tous renseignements au ou par courriel au

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