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    Prospect & Applicant Relationship Specialist - Edmonton, Canada - NAIT

    NAIT
    NAIT Edmonton, Canada

    2 weeks ago

    Default job background
    Temporary Full time
    Description

    In order to ensure your application is received byNAIT for thorough review and consideration, please apply directly through ourCareers site at

    NOTE: This is a temporary position ending on orbefore January 3, 2025, with the possibility of extension.

    NOTE: This posting may be used to fill multiplevacancies.

    Reportingto the Supervisor, Prospect and Applicant Support, the Specialist cultivatesrelationships and provides proactive, personalized support to help prospectsand applicants complete their applications and enroll in NAIT programs.Well-versed in NAIT's admissions processes and requirements and best practicesin relationship management, the Specialist anticipates the questions and needsof prospects and applicants and provides appropriate intervention and supportto ensure they progress to the next stage of the application funnel. The PARTeam will handle inbound inquiries from prospective students and applicants aswell as conduct targeted outbound outreach in order to contact potential studentswith the goal of increasing applicants and enrollment with NAIT.

    KeyResponsibilities:

  • Builds trust and cultivates relationships with acaseload of prospects and applicants.
  • Provides 1:1 and group support to help prospects andapplicants complete their applications and enroll.
  • Answers questions about NAIT and its programs;Edmonton, Alberta; and Canada to help prospects and applicants make informeddecisions.
  • Positions NAIT and specific NAIT programs as the topchoice to meet prospects and applicants' goals.
  • Proactively communicates with prospects and applicantsto eliminate any potential confusion and barriers, and to encourage them totake the next step.
  • Identify and implement strategies to help prospectsand applicants complete the next call to action.
  • Monitors prospects and applicants' progress throughthe admissions process.
  • Track progress towards established conversion andenrolment targets.
  • Coordinates booking of appointments with or gatheringof necessary information from other departments for prospects and applicants.
  • Measure the impacts of various strategies andcommunications for continuous improvements.
  • Any other duties as assigned by the Supervisor and/orManager

    • Skills& Abilities:

  • Detailed knowledge of NAIT programs, policies,services, admissions practices and processes, and enrolment objectives.
  • Excellent communication and interpersonal skills withstrong attention to detail.
  • Strong intercultural skills and ability to buildrelationships with a wide range of stakeholders.
  • A strong understanding of customer relationshipmanagement and nurturing practices.
  • Extensive knowledge of Canadian and Albertapost-secondary education systems.
  • Knowledge and awareness of different target audiences(Aboriginal, newcomers, mature students, first generation, high schoolstudents, transfer students, youth, etc.) and their preferences, perspectives,and challenges.
  • Effective time management skills, ability to plan andprioritize daily activities.
  • Take on new opportunities and tough challenges with asense of urgency, high-energy, and enthusiasm.
  • Pushes self and help others to achieve results.
  • Strong computer skills, able to learn and adapt todifferent software and technologies quickly

    • Qualifications:

  • Diploma required.
  • Experience in administrative work related to theposition assignment.
  • Previous experience in a post-secondaryinstitution (student recruitment, admissions or advising) would be an asset.
  • 1-3 years related experience in customer servicerequired.
  • 2-3 years sales experience is an asset.
  • Fluency in additional languages is an asset.
  • Having worked, lived or studied abroad is anasset.
  • RISIA or ICCRC license would be an asset.
  • Customer Relations Management (CRM) systemexperience would be an asset.
  • Equivalencies may be considered.

    • Remuneration : $55, $72,519.72 annually, plus acomprehensive benefits package. (Classification – Advisor/Specialist I).

    Thisposition is covered by the Alberta Union of Provincial Employees (AUPE)Collective Agreement.

    Please submit a resume and cover letterto be considered for this opportunity.

    AboutNAIT

    AtNAIT, people matter.

    We'reproud to have been named one of Alberta's Top Employers for 13consecutive years. Developing an engaging, supportive, and rewarding workculture is something we take seriously. We know that people are our biggestasset – they are what makes NAIT a great place to work.

    AtNAIT, you are part of a community that makes a difference in the lives ofstudents, staff and industry clients and partners. The NAIT culture reflectsour shared values of respect, collaboration, celebration, creativity, andaccountability. We are committed to equity, diversity and inclusion and are aproud partner of the Canadian Centre for Diversity and Inclusion and Pride atWork Canada. NAIT is committed toadvancing equity and cultivating inclusion throughout the hiring process. Weespecially encourage applications from Aboriginal and Indigenous people, Blackand racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people,immigrants, and people with disabilities.

    Whatwe offer

    We'vecreated a benefits package that focuses on health and wellness, professionaland personal growth, recognition, and work-life balance.

    NAITis a flexible workplace and depending on the nature of your role, you mayrequest flexible work arrangements with respect to where and when you work,including being on-campus full-time, working off-site, or a combination of thetwo.

    Employeesalso have access to excellent vacation time, paid time off between Christmasand New Year's, a strong recognition program, learning opportunities, 2 annualall-staff professional development days and so much more.

    Additionalrequirements

    Applicantswith education credentials earned outside of Canada who have not had thempreviously assessed should have their credentials evaluated by World EducationServices or the International Qualifications AssessmentService (IQAS)

    Accommodations

    NAITis an inclusive employer and strives to hire a diverse workforce. If you arecontacted by us regarding a job opportunity, please don't hesitate to contactus if you require any accommodation during the selection process. Pleasecontact us via email at

    Wethank you for your application, however, only those selected for an interviewwill be contacted.

    #LI-SH1 #LI-Hybrid

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