Jobs

    Customer Service Representative, Client Account Management - Canada - Sterling Kohler

    Sterling Kohler
    Sterling Kohler Canada

    1 week ago

    Default job background
    Description
    Customer Service Agents I (East, Central, West/Canada) manage their area's Business to Business and Business to Consumer needs. Responsible for the following within established policies, procedures and parameters. Receives and prioritizes in-bound requests via phone, email, eCommerce portals, and Click to Chat. b) Utilizes branding guidelines on all calls and email
    Responsible for the following within established policies and procedures:
    a)

    Order Management:

    Perform maintenance, create ship-tos, provide status on open orders, make inquiries for new issues and communicate for all orders.

    Bring expediting requests and challenging situations to the Customer Service Agent II and/or the Manager – Service Products. Also responsible for the proactive order management of key accounts.
    b)

    Claims resolution and returns:
    Proficient in claims management (RGAs, Credits).
    d)

    Special Projects:

    Understands and promotes the use of electronic tools, such as Extranet and electronic data interchange (EDI), CRM, KCIC, Salesforce.

    Building relationships with customers through conference calls, distributor conferences, customer training, and occasional travel to customer locations.

    Recommends continuous improvement areas to streamline and/or improve the customer service function, while still providing a white glove experience to our customers.

    Project management – Regular monitoring, tracking, and coordination of projects (quotes and orders; Projects Agent I only)

    Partner with sales team on quotes/orders – manage details to get to approved drawings, PO, PCIs set-up in SAP, pricing in SAP, etc.

    (Projects Agent I only)
    The Customer Service Agent I should be an excellent communicator, collaborator, and put the customer need first. They should also be a trust builder, flexible, adaptable and drive continuous improvement.
    Demonstrates proficiency in order management, SAP, CRM, Microsoft Office.
    Some Customer Service or Hospitality experience preferred.
    Some Salesforce experience preferred.
    Availablebenefits include medical, dental, vision & 401k.

    s mission is to contribute to a higher level of gracious living for those who are touched by our products and services.

    In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more
    *Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.

    It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.

    If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact .

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