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    Service Coordinator, Mobile Cranes - Edmonton, Canada - Liebherr Group

    Liebherr Group
    Liebherr Group Edmonton, Canada

    4 days ago

    Default job background
    Full time
    Description

    Responsibilities

    Safety:

  • Adhere to safety requirements as per company policies

    • Coordination:

  • Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation.
  • Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule.
  • Regular follow-up with technicians as to job status and with customers to provide job completion updates.
  • Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc.
  • Work in conjunction with the Warranty department to support customer warranty and claims issues.

    • Administration:

  • Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.).
  • Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration.
  • Assist field and shop techs with parts ordering and follow-up for open work orders.
  • Issue purchase orders as required (i.e for third party parts and services, tools, etc.).
  • Maintain effective, accurate reporting, data management and record keeping.
  • Assist and backfill for Service Supervisors and Service Administrators in their absence.
  • Other duties as assigned.

    • Competencies

  • 1+ years technical knowledge of heavy equipment, cranes and construction equipment
  • Administrative skills in heavy equipment industry, construction or distributor environment
  • MS Office proficiency, service reporting/time entry and invoicing software
  • Methodical, analytical, organized and detail oriented
  • Report writing
  • Due diligence and promotion of a Health and Safety culture
  • Dynamic team player with a positive attitude

    • Our Offer

  • Competitive wages
  • Extensive benefits with employer paid premiums starting day 1
  • Hybrid or remote work opportunities for select roles*
  • Paid vacation starting at 3 weeks, prorated based on start date
  • Potential opportunities for permanent employment*
  • And much more

    • One Passion. Many Opportunities.

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