- Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way.
- Using various methods of communicating to collaborate with workers, employers, and others, including writing, conference calls and in-person meetings.
- Demonstrating problem solving and critical thinking while working with the worker, employer, and medical providers to develop a collaborative plan to facilitate a safe recovery and return to work.
- Interpreting medical reports and coordinating or authorizing medical treatment.
- Determining entitlement to wage replacement benefits, and anticipating specific customer needs to ensure they are provided with the benefits and services that will support their recovery.
- Provide a high level of customer service to all stakeholders, and act as an educator and negotiator when managing stakeholders' expectations.
- Upholding the values and principles of the Alberta Workers' Compensation Board.
- The ability to treat customers with compassion, kindness and providing them with options and creative solutions is a must in in our organization.
- Excellent customer service skills, along with your ability to build collaborative relationships with workers, employers and others to form creative plans will be a key aspect of this role.
- The ability to understand and apply policy while understanding the need for creative problem solving, critical thinking and flexibility to make fair and accurate decisions in a timely manner.
- Effective communication skills – active listening, collaboration and effective verbal and written communication skills will lead to your success.
- Strong negotiation skills and the ability to creatively solve complex and sensitive issues.
- Ability to multitask and be organized to meet timelines in a high-volume, fast paced environment.
- A degree or diploma in Social Sciences, Kinesiology, Rehabilitation or Disability Management.
- Related experience in disability management or medical rehabilitation is required.
- Experience in vocational rehabilitation is considered an asset.
- Proficient computer knowledge and keyboarding skills are essential.
- Familiarity with medical or rehabilitative terminology is an asset.
-
Case Manager
23 hours ago
Canadian Red Cross Edmonton, CanadaTitle : Case Manager · Employee Working Location : Remote (Edmonton, AB) · Employment Status : Temporary Full-Time (12 months) · Salary Band : $ 33.55 / hour · The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada an ...
-
Case Management Supervisor
3 days ago
Canadian Red Cross Edmonton, CanadaTitle : Case Management Supervisor · Employee Working Location : Remote (Edmonton, AB) · Employment Status : Temporary Full-Time (12 months) · Salary Band : $ $ 36.62 / hour · The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communi ...
-
Case Manager RN
5 days ago
Bayshore HealthCare Edmonton, CanadaJob Description · Nurse Case Managers (NuCMs) are responsible for providing case management services to members who suffer from protracted and complex health issues. NuCM's are involved in patient care coordination as part of the CFHS primary health care team. NuCM's conduct com ...
-
Case Management Coordinator
1 week ago
Alberta Blue Cross Edmonton, Canada Full timeAlberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We're committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in wha ...
-
Case Management Worker
1 week ago
Native Counselling Services of Alberta Edmonton, CanadaEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: Will train · - or equivalent experience · **Work site environment**: · - Corrections · **Tasks**: · - Administrative and office activities · - Liaise with ...
-
case management worker
1 week ago
Native Counselling Services of Alberta Edmonton, Canada Plein tempsEducation: · Expérience: · Education · College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · or equivalent experience · Work site environment · Corrections · Tasks · Administrative and office activities · Liaise with other social se ...
-
Case Manager RN
2 weeks ago
Bayshore HealthCare Edmonton, CanadaNurse Case Managers (NuCMs) are responsible for providing case management services to members who suffer from protracted and complex health issues. NuCM's are involved in patient care coordination as part of the CFHS primary health care team. NuCM's conduct comprehensive case man ...
-
Case Manager RN
1 day ago
Bayshore HealthCare Edmonton, AB, CanadaNurse Case Managers (NuCMs) are responsible for providing case management services to members who suffer from protracted and complex health issues. NuCM's are involved in patient care coordination as part of the CFHS primary health care team. NuCM's conduct comprehensive case man ...
-
Field Case Manager
3 weeks ago
Innomar Strategies Inc. Edmonton, AB, CanadaField Case Manager- Edmonton, AB page is loaded Field Case Manager- Edmonton, AB · Apply locations Remote, AB time type Full time posted on Posted 3 Days Ago job requisition id R Our team members are at the heart of everything we do. If you want to make a difference at the cente ...
-
Case Manager
1 week ago
Litco Law Edmonton, Canada**Who We **Are** · At Litco Law, we are known for our extraordinary and unsurpassed firm culture - and for the people behind that culture. We've been recognized as a Canadian Top Employer and as one of Canada's Most Admired Corporate Cultures and know that this kind of success on ...
-
Case Manager
4 days ago
Canadian Red Cross Edmonton, Canada**Employee Working Location **:Remote (Edmonton, AB) · **Employment Status **:Temporary Full-Time (12 months) · **Salary Band**: $ 33.55 / hour · The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the wor ...
-
Case Manager
3 weeks ago
Bent Arrow Traditional Healing Society Edmonton, Canada**Bent Arrow Traditional Healing Society** · **Employment Programs** · **CASE MANAGER** · The following is a job description for the Adult Employment Programs Case · Managers of the Bent Arrow Traditional Healing Society. · **Administrative · - 60%** · **Client Interaction · - 30 ...
-
Case Manager
1 month ago
TEEMA Edmonton, Canada Full timeJob Title: Case ManagerJob ID: ME Location: Edmonton, ABOverview:Our client is an Alberta-based, not-for-profit organization dedicated to delivering exceptional customer experience and community leadership. They're committed to providing the best health coverage to over 1.8 milli ...
-
Disability Case Manager
3 weeks ago
LifeWorks Edmonton, CanadaTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being prov ...
-
Intensive Case Manager
3 weeks ago
Catholic Social Services Edmonton, Canada Full time**Catholic Social Services is currently seeking a full · - time contract, 40 hours per week, Intensive Case Manager in EDMONTON to join our Lurana Shelter team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporti ...
-
Case Management Supervisor
4 days ago
Canadian Red Cross Edmonton, Canada**Employee Working Location**: Remote (Edmonton, AB) · **Employment Status**: Temporary Full-Time (12 months) · **Salary Band**: $ $ 36.62 / hour · The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the w ...
-
Legal Case Manager
2 weeks ago
EvenUp Edmonton, CanadaEvenUpis a rapidly-growing venture-backed technology startup that helps injury victims get the justice that they deserve. We leverage software and machine learning to help personal injury victims and their attorneys maximize the value of their cases and get fair settlements from ...
-
Field Case Manager
2 weeks ago
Cencora Edmonton, Canada FreelanceOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...
-
Administrative Assistant, Case Management
2 weeks ago
MirkaCare Services Inc. Edmonton, Canada**About us** · MirkaCare Services Inc. is a medium business in Edmonton, AB T6E 5J4. We are professional, agile, innovative, and our goal is to be leaders serving people, by nurturing, supporting and promoting the ongoing mental, emotional, physical, spiritual and developmental w ...
-
Case Manager-hope Terrace
2 weeks ago
Bissell Centre Edmonton, Canada**WHO WE ARE** · - Are you a _**Human Services **_Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern ...
Case Manager - Edmonton, Canada - WCB Alberta
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB atCareers - WCB Alberta
Job Title:
Case ManagerJob Type:
Permanent / Full timeJob Location:
Edmonton, Alberta Case Manager
Customer Service
Edmonton & Calgary, AB
Permanent, Full Time
Do you...
to be a part of a team that helps injured people get better and get back to life?
a hybrid role that offers work-life balance and ability to work from home?
service, care, excellence, trust and fairness?
to make a difference?
Candidates in either Edmonton or Calgary will be considered.
As a Case Manager, you will be building relationships and collaborating with injured workers, their employers, medical service providers and others to develop individualized services and planning. You will play the pivotal role in facilitating medical and re-employment services for your clients.
Your responsibilities:
Your experience and skills:
Education:
We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment. For more information, please see our Employee Handbook on our website: Employee_handbook
Salary: $76,806 to $92,209 per annum (Pay Grade 11)
This posting will be used to fill upcoming Case Management classes in 2024. Successful candidates must be available to attend five (5) months of training at the time of hire. This position is eligible for hybrid and successful candidates will be expected to work in-office as scheduled (subject to change). Assessments will be administered as part of the selection process.
We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.
Final candidates for this position will be asked to undergo a security clearance.
Please apply online by submitting a cover letter and resume to Careers - WCB Alberta.
Posting Date: May 30, 2024
Closing Date: June 10, 2024 (this competition may be used to fill future vacancies)
We thank all applicants for their interest; however, only candidates under consideration will be contacted.