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    Bar Server, REIGN Restaurant - Toronto, Canada - FAIRMONT

    FAIRMONT
    FAIRMONT Toronto, Canada

    1 week ago

    FAIRMONT background
    Part time
    Description
    Job Description

    To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests' expectations have been at least met, if not exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively upsell benefiting the hotel, it's shareholders and yourself.

    • To report to duty punctually, in order to maintain the integrity of co-workers and guests
    • To consistently offer personal, friendly and efficient service
    • To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
    • To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
    • To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
    • To be knowledgeable of all menu items, their garnishes, contents and preparation methods. To be prepared to answer any guest questions about menu items in a direct and concise way
    • To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests' dining experience
    • To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
    • To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
    • To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
    • To be aware of safety and sanitation when handling food and beverage
    • To understand each work section and all side duties that may be assigned to you
    • Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
    • To fully understand and follow the hotel's recycling program and procedures
    • Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
    • To express your concerns, suggestions or comments on how to improve the guests' experience or ways to improve the operation as a whole
    • To understand how to operate all the equipment used in the outlet
    • To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)
    Qualifications
    • Previous work experience in a restaurant/food and beverage setting
    • Excellent interpersonal skills and a team player attitude
    • Smart Serve training program certification
    • Must be age of majority to serve alcoholic beverages
    • OTEC certificate an asset
    Additional Information

    Visa Requirements: Must provide proof of eligibility to work in Canada.

    Job Perks & Benefits:

    • Complimentary meal in our staff cafeteria each shift
    • Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
    • Complimentary dry-cleaning services for your work attire
    • Learning programs tailored to hone your skills and talents
    • Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
    • Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
    • Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
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