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    Hostess, REIGN Restaurant - Toronto, Canada - FAIRMONT

    FAIRMONT
    FAIRMONT Toronto, Canada

    1 week ago

    FAIRMONT background
    Full time
    Description
    Job Description
    • To report to duty punctually, in order to maintain the integrity of co-workers and guests
    • To consistently offer personal and friendly service
    • To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
    • To ensure that the host stand is kept neat and clean at all times
    • To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
    • To efficiently track all covers in the dining room per station and have general knowledge of the union agreement
    • To help guests meet their colleagues by properly using the waiting list form
    • To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
    • To actively participate in the health and safety procedures as a way to reduce workplace related accidents
    • To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
    • To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
    • To feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
    • To maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests' dining experience
    • To complete all duties assigned to you before leaving for the day
    • To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
    • To offer guests coat check when necessary and retrieve guest coats when departing
    • To up-sell the buffet bar whenever present
    Qualifications
    • Previous work experience in a restaurant/food and beverage setting
    • Excellent interpersonal skills and a team player attitude
    • Multi tasked when dealing with high volume of guest requests
    • Excellent Computer skills
    • Must be available to work various shifts including weekends and holidays
    Additional Information

    Visa Requirements: Must provide proof of eligibility to work in Canada.

    Job Perks & Benefits:

    • Complimentary meal in our staff cafeteria each shift
    • Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
    • Complimentary dry-cleaning services for your work attire
    • Learning programs tailored to hone your skills and talents
    • Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
    • Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
    • Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
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