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    Assistant Server, Reign Restaurant - Toronto, Canada - Accor

    Accor
    Accor Toronto, Canada

    6 days ago

    Accor background
    Part time
    Description

    Company Description

    For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

    Job Description

    The Assistant Server's focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas for each meal period, assisting with the smooth execution of meal service during peak times, and offering continued support in preparation for the next meal period. The Assistant Server will be an integral part of the team.

  • To promote and maintain a positive working relationship at all times with all the Colleagues
  • To report for duty punctually, in full uniform according to appearance and grooming standards
  • To have a full understanding of the food offering in the outlet and be proficient in explaining each dish to the guest.
  • To demonstrate a complete understanding of policies, procedures and set service standards as outlined in the Royal York Colleague Handbook and Resource Guide
  • To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist
  • To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
  • To follow all of safety and sanitation policies when handling food and beverage
  • Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
  • To understand how to operate all the equipment used in the outlet
  • To fully understand and follow the hotel's recycling program and procedures
  • To follow all of safety and sanitation policies when handling food and beverage
  • Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to quality service delivered in the restaurant.
    • Qualifications
  • Previous work experience in a restaurant/food and beverage setting
  • Excellent interpersonal skills and a team player attitude
  • Smart Serve training program certification an asset
  • Must be age of majority to serve alcoholic beverages
  • OTEC certificate an asset
  • Flexibility with shifts of the Restaurant and Lounge dependant on business demands
  • Willingness to learn new concepts and ideas
  • Smart Serve Training Certification
  • Experience working in Union Environment
  • Must be willing to work varying shifts
    • Additional Information

    Visa Requirements: Must provide proof of eligibility to work in Canada.

    Job Perks & Benefits:

  • Complimentary meal in our staff cafeteria each shift
  • Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
  • Complimentary dry-cleaning services for your work attire
  • Learning programs tailored to hone your skills and talents
  • Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
  • Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
  • Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
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